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~isPartOf:"International journal of business and systems research"
~subject:"Dienstleistungsqualität"
~subject:"MCDM"
~type_genre:"Article in journal"
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Search: subject_exact:"KPI (Key performance indicator)"
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Dienstleistungsqualität
MCDM
Performance measurement
10
Performance-Messung
10
Balanced Scorecard
3
Balanced scorecard
3
Gesundheitswesen
2
Health care system
2
Service quality
2
AHP approach
1
AHP-Verfahren
1
Bangladesch
1
Bangladesh
1
Capacity planning
1
Corporate Social Responsibility
1
Corporate social responsibility
1
Cuba
1
Customer satisfaction
1
Data envelopment analysis
1
Data-Envelopment-Analyse
1
ERP system
1
ERP-System
1
Erfolgsfaktor
1
Horizontal integration
1
Horizontale Integration
1
Hotel industry
1
Hotellerie
1
IPA
1
IPA grid
1
Industrie
1
Kapazitätsplanung
1
Knowledge management
1
Kuba
1
Kundenzufriedenheit
1
Lieferkette
1
Manufacturing industries
1
Material requirements
1
Materialbedarf
1
Multi-criteria analysis
1
Multikriterielle Entscheidungsanalyse
1
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Article
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Article in journal
Aufsatz in Zeitschrift
3
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English
3
Author
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Chen, Shu-Ping
1
García-Ávila, Lourdes
1
Hung, Shih-Jieh
1
Lin, Thomas W.
1
Mahbubar Rahman
1
Medel-González, Frank
1
Rafikul Islam
1
Salomon, Valério A. P.
1
Tsai, Wen-hsien
1
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Published in...
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International journal of business and systems research
The service industries journal
19
International journal of quality & reliability management
12
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
12
International journal of services and operations management
11
International journal of hospitality management
9
International journal of productivity and quality management : IJPQM
9
Benchmarking : an international journal ; BIJ
7
International journal of contemporary hospitality management
7
Tourism management : research, policies, practice
7
International journal of quality and service sciences
6
Journal of business research : JBR
6
The TQM journal : the international review of organizational improvement
6
Health care management review : HCM review
5
International journal of production economics
5
Journal of hospitality marketing & management
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
Journal of air transport management
4
Public management review
4
The journal of services marketing
4
Total quality management & business excellence
4
Auditing : a journal of practice & theory
3
Cogent business & management
3
Health marketing quarterly
3
International journal of financial research
3
International journal of pharmaceutical and healthcare marketing : IJPHM
3
International journal of services and standards
3
International journal of services, economics and management
3
International public management journal
3
Journal of modelling in management
3
Journal of retailing and consumer services
3
Journal of service management
3
Journal of travel and tourism marketing
3
Socio-economic planning sciences : the international journal of public sector decision-making
3
The international journal of productivity and performance management
3
Transportation research / E : an international journal
3
European journal of operational research : EJOR
2
IMA journal of management mathematics
2
Inquiry : a journal of health care organization, provision and financing
2
International journal of business information systems : IJBIS
2
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ECONIS (ZBW)
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Importance-performance analysis of service quality dimensions for the Bangladeshi hotel industry
Mahbubar Rahman
;
Rafikul Islam
- In:
International journal of business and systems research
12
(
2018
)
4
,
pp. 365-390
Persistent link: https://www.econbiz.de/10011960592
Saved in:
2
Multi-criteria sustainability performance measurement : an application in Cuba
Medel-González, Frank
;
Salomon, Valério A. P.
; …
- In:
International journal of business and systems research
9
(
2015
)
4
,
pp. 394-411
Persistent link: https://www.econbiz.de/10011589112
Saved in:
3
Users' service quality satisfaction and performance improvement of ERP consultant selections
Tsai, Wen-hsien
;
Lin, Thomas W.
;
Chen, Shu-Ping
;
Hung, …
- In:
International journal of business and systems research
1
(
2007
)
3
,
pp. 280-301
Persistent link: https://www.econbiz.de/10003738769
Saved in:
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