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~isPartOf:"International journal of business excellence : IJBEX"
~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Total quality management & business excellence"
~subject:"Hochschule"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Hochschule
Dienstleistungsqualität
227
Service quality
227
Customer satisfaction
126
Kundenzufriedenheit
126
Quality management
80
Qualitätsmanagement
80
Consumer behaviour
64
Konsumentenverhalten
64
Beziehungsmarketing
55
Relationship marketing
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service quality
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customer satisfaction
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Studierende
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Beschwerdemanagement
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E-commerce
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SERVQUAL
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Berbegal-Mirabent, Jasmina
2
Marimon, Frederic
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Mas-Machuca, Marta
2
Abd Al-Aziz Hamed Al-Refaei
1
Abdul Rahim Zumrah
1
Abdulmajid Mohammed Aldaba
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Adedeji Babatunji Samuel
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Al-Kilani, Mohammad Hani
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Cini, Daniela
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González Echavarría, Favián
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Hairuddin Mohd Ali
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Hasfizani Ariffin
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Jain, Karuna
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Jaramillo Álvarez, Gloria Patricia
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Joshi, Kanchan
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Lapina, Inga
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Latif, Imran
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Lee Heng Wei
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Linnanen, Lassi
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Llach, Josep
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Lukić, Nemanja
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Lukić, Vesna Rodić
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Lycke, Liselott
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Marttila, Esa
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Mohammad Mizanur Rahman
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Muskat, Birgit
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Müürsepp, Peeter
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Nenadál, Jaroslav
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Pencarelli, Tonino
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Pérez Rave, Jorge Iván
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Rahaman, Md. Saidur
1
Roga, Renãte
1
Sahibzada, Umar Farooq
1
Saravanan Raman
1
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International journal of business excellence : IJBEX
International journal of quality and service sciences
Total quality management & business excellence
Journal of marketing for higher education
23
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
22
Beiträge zur Hochschulpolitik
19
The TQM journal : the international review of organizational improvement
14
Economics of education review
13
NBER Working Paper
13
NBER working paper series
13
Working paper / National Bureau of Economic Research, Inc.
12
International review on public and non-profit marketing
11
Discussion paper series / IZA
10
Services marketing quarterly
9
CESifo working papers
6
Education economics
6
IZA Discussion Paper
6
Journal of Asian finance, economics and business : JAFEB
6
Cogent business & management
5
European research studies
5
Journal of human resources : JHR
5
Foundations of Management : the journal of Warsaw University of Technology
4
International journal of productivity and quality management : IJPQM
4
International journal of public sector management : IJPSM
4
International journal of services, economics and management
4
Projekt Qualitätssicherung
4
Quality management journal : QMJ
4
Australasian marketing journal
3
Baltic Journal of Economic Studies
3
Dienstleistungsorientierung in der universitären Ausbildung : mehr Qualität im betriebswirtschaftlichen Studium ; Festschrift für Prof. Dr. Ursula Hansen zum 60. Geburtstag
3
International business and economics research journal
3
International journal of business information systems : IJBIS
3
International journal of economic perspectives : IJEP
3
International journal of education economics and development : IJEED
3
International journal of services and operations management : IJSOM
3
Problems and perspectives in management : PPM ; international research journal
3
Socio-economic planning sciences : the international journal of public sector decision-making
3
The service industries journal
3
Wegweiser ... Qualitätssicherung an Hochschulen : Projekt Qualitätsmanagement
3
Amfiteatru economic : an economic and business research periodical
2
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ECONIS (ZBW)
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1
Determinants of customer-perceived service quality in higher education : the roles of job satisfaction and organizational commitment
Abd Al-Aziz Hamed Al-Refaei
;
Hairuddin Mohd Ali
; …
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014514103
Saved in:
2
A psychometric data science approach to study latent variables : a case of class quality and student satisfaction
Pérez Rave, Jorge Iván
;
Jaramillo Álvarez, Gloria …
- In:
Total quality management & business excellence
33
(
2022
)
13
,
pp. 1547-1572
Persistent link: https://www.econbiz.de/10013415851
Saved in:
3
Exploring factors influencing service trade-offs in the higher education sector : evidence from Malaysia
Saravanan Raman
;
Mohd Suki, Norazah
;
Lee Heng Wei
; …
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 555-575
Persistent link: https://www.econbiz.de/10013454241
Saved in:
4
Employee satisfaction model : case of private institutions in Indian higher education
Jora, Rachna Bansal
;
Mehra, Shashank
- In:
International journal of business excellence : IJBEX
28
(
2022
)
2
,
pp. 171-187
Persistent link: https://www.econbiz.de/10014234616
Saved in:
5
An insight into internet banking services by university students in Bangladesh
Mohammad Mizanur Rahman
;
Adedeji Babatunji Samuel
; …
- In:
International journal of business excellence : IJBEX
28
(
2022
)
3
,
pp. 300-313
Persistent link: https://www.econbiz.de/10014234677
Saved in:
6
The roles of technology in enhancing service excellence in Malaysian higher education industry
Hasfizani Ariffin
;
Mokhtar, Sany Sanuri Mohd
;
Yusmani …
- In:
International journal of business excellence : IJBEX
27
(
2022
)
2
,
pp. 189-201
Persistent link: https://www.econbiz.de/10013336575
Saved in:
7
Fulfilment of expectations on students' perceived quality in the Catalan higher education system
Marimon, Frederic
;
Mas-Machuca, Marta
; …
- In:
Total quality management & business excellence
31
(
2020
)
5
,
pp. 483-502
Persistent link: https://www.econbiz.de/10012256620
Saved in:
8
Development of engineering education service quality model from faculty perspective
Lakal, Narendra
;
Joshi, Kanchan
;
Jain, Karuna
- In:
Total quality management & business excellence
31
(
2020
)
13
,
pp. 1442-1453
Persistent link: https://www.econbiz.de/10012312236
Saved in:
9
Assessment of student satisfaction model : evidence of Western Balkans
Lukić, Vesna Rodić
;
Lukić, Nemanja
- In:
Total quality management & business excellence
31
(
2020
)
13
,
pp. 1506-1518
Persistent link: https://www.econbiz.de/10012312240
Saved in:
10
UnivQual : a holistic scale to assess student perceptions of service quality at universities
Marimon, Frederic
;
Mas-Machuca, Marta
; …
- In:
Total quality management & business excellence
30
(
2019
)
2
,
pp. 184-200
Persistent link: https://www.econbiz.de/10012199738
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