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~isPartOf:"International journal of business information systems : IJBIS"
~isPartOf:"International journal of services and operations management : IJSOM"
~subject:"Business process management"
~subject:"Customer satisfaction"
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Business process management
Customer satisfaction
Quality management
57
Qualitätsmanagement
57
Dienstleistungsqualität
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Service quality
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service quality
14
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12
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quality function deployment
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Abdel-Razek, Refaat H.
1
Abu-Shanab, Emad A.
1
Aggarwal, Himanshu
1
Al-Debei, Mutaz M.
1
Al-Lozi, Enas
1
Balancieri, Renato
1
Balasubramanian, K.
1
Barafkandeh, Shayan
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Carvalho, Raíssa Souto Maior Corrêa de
1
Chevers, Delroy A.
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De Vasconcelos Silva, Ana Carolina Pereira
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Duobiene, Jurga
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França, Victor José Aguiar Teixeira de Melo
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Ghanim, Haitham G.
1
Grant, Gerald G.
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Jalal, Dima
1
Khalil, Omar
1
Kianfar, Kamran
1
Kumar, M. Bhuvanesh
1
Leal, Gislaine Camila Lapasini
1
Leão, Nilson Cibério de Araújo
1
Macieira, Fernando
1
Madan, Sushila
1
Madhuri, K. Lakshmi
1
Mathrani, Anuradha
1
Medeiros, Denise Dumke de
1
Melo, Fagner José Coutinho de melo
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Mokashi, Uma Mohan
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Nameghi, Ehsaneh Nejad Mohammad
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Oliveira, Tiago
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Pandey, Ashutosh
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Parameshwaran, R.
1
Rauleckas, Rimantas
1
Reis, Augusto Da Cunha
1
Rouiller, Ana Cristina
1
Saadat, Niloofar
1
Sahi, Geetanjali
1
Sahu, Rajendra
1
Saleh, Zakaria
1
Scavarda, Luiz Felipe
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International journal of business information systems : IJBIS
International journal of services and operations management : IJSOM
International journal of productivity and quality management : IJPQM
88
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
87
The TQM journal : the international review of organizational improvement
59
International journal of production research
52
International journal of quality & reliability management
49
Total quality management & business excellence
39
International journal of six sigma and competitive advantage : IJSSCA
35
Business process management journal
29
Quality management journal : QMJ
25
International journal of services and operations management
21
International journal of process management and benchmarking : IJPMB
19
Journal of industrial engineering and management : JIEM
17
International journal of production economics
15
International journal of quality and service sciences
14
International journal of business excellence
13
International journal of contemporary hospitality management
13
Benchmarking : an international journal ; BIJ
11
International journal of hospitality management
11
Six Sigma in der Finanzbranche
11
Industrial marketing management : the international journal for industrial and high-tech firms
10
Journal of air transport management
10
Journal of retailing and consumer services
10
Managing service quality : MSQ ; an international journal
10
The service industries journal
10
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
9
Journal of health organization and management
9
Journal of operations management
9
The international journal of productivity and performance management : IJPPM
9
International journal of services, economics and management
8
Praxishandbuch Six Sigma : Fehler vermeiden, Prozesse verbessern, Kosten senken ; [jetzt mit Six-Sigma-Projektleitfaden]
8
Amfiteatru economic : an economic and business research periodical
7
Benchmarking : an international journal
7
Cogent business & management
7
European research studies
7
IEEE transactions on engineering management : EM
7
Journal of hospitality marketing & management
7
The international journal of productivity and performance management
7
The journal of services marketing
7
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ECONIS (ZBW)
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1
A quality-based customer service system approach
Leão, Nilson Cibério de Araújo
;
Melo, Fagner José …
- In:
International journal of services and operations …
45
(
2023
)
4
,
pp. 484-513
Persistent link: https://www.econbiz.de/10014364435
Saved in:
2
E-government in the perspective of college students : lessons in user satisfaction
Setiawanta, Yulita
- In:
International journal of business information systems : …
41
(
2022
)
2
,
pp. 139-156
Persistent link: https://www.econbiz.de/10013460292
Saved in:
3
How to increase access to kidney transplantation : the analysis of a Brazilian public hospital through operations management
De Vasconcelos Silva, Ana Carolina Pereira
;
Spiegel, Thaís
- In:
International journal of services and operations …
41
(
2022
)
4
,
pp. 404-430
Persistent link: https://www.econbiz.de/10013257532
Saved in:
4
Effect of customer satisfaction, costs, knowledge and awareness, infrastructure and service quality on e-commerce success
Saadat, Niloofar
;
Shadnoush, Nosratoollah
;
Nameghi, …
- In:
International journal of services and operations …
42
(
2022
)
1
,
pp. 32-51
Persistent link: https://www.econbiz.de/10013257562
Saved in:
5
Data quality challenges in educational process mining : building process-oriented event logs from process-unaware online learning systems
Umer, Rahila
;
Susnjak, Teo
;
Mathrani, Anuradha
; …
- In:
International journal of business information systems : …
39
(
2022
)
4
,
pp. 569-592
Persistent link: https://www.econbiz.de/10013198472
Saved in:
6
Indicators in process improvement for software maintenance : a systematic review of literature
França, Victor José Aguiar Teixeira de Melo
;
Leal, …
- In:
International journal of business information systems : …
36
(
2021
)
2
,
pp. 190-220
Persistent link: https://www.econbiz.de/10012506872
Saved in:
7
Achieving leanness : the relationship of lean practices with process exploitation and exploration
Vilkas, Mantas
;
Stankevice, Inga
;
Duobiene, Jurga
; …
- In:
International journal of services and operations …
38
(
2021
)
2
,
pp. 201-219
Persistent link: https://www.econbiz.de/10012522343
Saved in:
8
Implementing lean paradigm in an Indian foundry facility : a case study
Tiwari, Sanjiv Kumar
;
Singh, Ritesh Kumar
;
Srivastava, …
- In:
International journal of services and operations …
36
(
2020
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10012206523
Saved in:
9
Models of satisfaction antecedents : a brief review : an integrative literature review of the most discussed satisfaction models in marketing studies
Macieira, Fernando
;
Oliveira, Tiago
;
Yanaze, Mitsuru
- In:
International journal of services and operations …
36
(
2020
)
3
,
pp. 348-359
Persistent link: https://www.econbiz.de/10012256799
Saved in:
10
A mathematical model and NSGA-II algorithm for bi-objective grid scheduling problem with quality of service satisfaction
Kianfar, Kamran
;
Barafkandeh, Shayan
- In:
International journal of services and operations …
36
(
2020
)
4
,
pp. 531-557
Persistent link: https://www.econbiz.de/10012285516
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