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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"International journal of hospitality management"
~isPartOf:"Services marketing quarterly"
~person:"Weber, Karin"
~subject:"Complaint management"
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Complaint management
Beschwerdemanagement
2
Consumer behaviour
2
Konsumentenverhalten
2
Acculturation
1
Beziehungsmarketing
1
China
1
Chinese consumers
1
Customer complaints
1
Customer satisfaction
1
Dienstleistungsqualität
1
E-WOM
1
Gastronomie
1
Internet marketing
1
Kundenzufriedenheit
1
Online retailing
1
Online reviews
1
Online-Handel
1
Online-Marketing
1
Relationship marketing
1
Restaurant industry
1
Restaurants
1
Service failure
1
Service quality
1
Social Web
1
Social media
1
Social presence
1
Social web
1
Stress
1
Viral marketing
1
Virales Marketing
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Work stress
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Weber, Karin
Jang, Soocheong
8
Mattila, Anna S.
8
Guchait, Priyanko
7
Miao, Li
3
Ro, Heejung
3
Huey Chern Boo
2
Kim, Heewon
2
Kim, Hyunsu
2
Kim, Jong-hyeong
2
Kim, Kyungmin
2
Kim, Taegoo
2
Lee, Gyehee
2
Lee, Lindsey
2
Luo, Anqi
2
MacQuilken, Lisa
2
Madera, Juan M.
2
Magnini, Vincent P.
2
Meng, Fang
2
Shin, Hyunju
2
So, Kevin Kam Fung
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Sreejesh, S.
2
Taheri, Babak
2
Wang, Xingyu
2
Wei, Wei
2
Abu Farha, Allam K.
1
Adler, Howard
1
Aguilar-Rojas, Oscar
1
Akarsu, Tugra Nazlil
1
Al Khateeb, Amr
1
Ali, Faizan
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Alnawas, Ibrahim
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Andajigarmaroudi, Saeed
1
Assaf, A. Georges
1
Au, Norman
1
Baker, Melissa A.
1
Bradley, Graham L.
1
Butcher, Ken
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Cai, Liping A.
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International journal of contemporary hospitality management
International journal of hospitality management
Services marketing quarterly
Journal of service management
1
Journal of travel and tourism marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
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The effects of acculturation, social distinctiveness, and social presence in a service failure situation
Weber, Karin
;
Hsu, Cathy H. C.
- In:
International journal of hospitality management
56
(
2016
),
pp. 44-55
Persistent link: https://www.econbiz.de/10011520943
Saved in:
2
The stress of anonymous online reviews: a conceptual model and research agenda
Bradley, Graham L.
;
Weber, Karin
- In:
International journal of contemporary hospitality management
27
(
2015
)
5
,
pp. 739-755
Persistent link: https://www.econbiz.de/10011405107
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