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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"International journal of hospitality management"
~person:"Lee, Gyehee"
~subject:"Complaint management"
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Complaint management
Beschwerdemanagement
2
Beziehungsmarketing
2
Relationship marketing
2
Conservation of resources theory
1
Customer orientation
1
Customer satisfaction
1
Customer-related social stressors
1
Dienstleistungsqualität
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Emotion
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Emotional exhaustion
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Gastronomie
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Kundenzufriedenheit
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Restaurant industry
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Service quality
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Service recovery performance
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South Korea
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Stress
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Stressor-strain-outcome framework
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Lee, Gyehee
Jang, Soocheong
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Guchait, Priyanko
7
Mattila, Anna S.
6
Miao, Li
3
Huey Chern Boo
2
Kim, Heewon
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Kim, Hyunsu
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Kim, Jong-hyeong
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Kim, Kyungmin
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Kim, Taegoo
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Lee, Lindsey
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Luo, Anqi
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MacQuilken, Lisa
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Madera, Juan M.
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Magnini, Vincent P.
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Meng, Fang
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Ro, Heejung
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So, Kevin Kam Fung
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Sparks, Beverley
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Sreejesh, S.
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Taheri, Babak
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Wang, Xingyu
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Weber, Karin
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Wei, Wei
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Adler, Howard
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Assaf, A. Georges
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Au, Norman
1
Baker, Melissa A.
1
Bradley, Graham L.
1
Butcher, Ken
1
Cai, Liping A.
1
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International journal of contemporary hospitality management
International journal of hospitality management
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Testing the stressor-strain-outcome model of customer-related social stressors in predicting emotional exhaustion, customer orientation and service recovery performance
Choi, Chang Hwan
;
Kim, Taegoo
;
Lee, Gyehee
;
Lee, Seung-kon
- In:
International journal of hospitality management
36
(
2014
),
pp. 272-285
Persistent link: https://www.econbiz.de/10010239278
Saved in:
2
Post-recovery customer relationships and customer partnerships in a restaurant setting
Kim, Taegoo
;
Yoo, Joanne Jung-eun
;
Lee, Gyehee
- In:
International journal of contemporary hospitality management
24
(
2012
)
3
,
pp. 381-401
Persistent link: https://www.econbiz.de/10009544820
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