Post-recovery customer relationships and customer partnerships in a restaurant setting
Taegoo (Terry) Kim; Joanne Jung-Eun Yoo; Gyehee Le
| Year of publication: |
2012
|
|---|---|
| Authors: | Kim, Taegoo ; Yoo, Joanne Jung-eun ; Lee, Gyehee |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 24.2012, 3, p. 381-401
|
| Subject: | Gastronomie | Restaurant industry | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Südkorea | South Korea |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009544820