Examining perceived betrayal, desire for revenge and avoidance, and the moderating effect of relational benefits
Jin-Soo Lee; Steve Pan; Henry Tsai
| Year of publication: |
2013
|
|---|---|
| Authors: | Lee, Jin-soon ; Pan, Steve ; Tsai, Henry |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 32.2013, p. 80-90
|
| Subject: | Gastronomie | Restaurant industry | Luxusgüter | Luxury goods | Produktqualität | Product quality | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beschwerdemanagement | Complaint management | Südkorea | South Korea |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009717667