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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of consumer behaviour : an international research review"
~person:"Fong, Lawrence Hoc Nang"
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Customer satisfaction
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Dienstleistungsqualität
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Kundenzufriedenheit
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Consumer behaviour
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Accommodation experience
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Fong, Lawrence Hoc Nang
Han, Heesup
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4
Jeong, Miyoung
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3
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International journal of contemporary hospitality management
Journal of consumer behaviour : an international research review
International journal of hospitality management
1
Journal of hospitality marketing & management
1
Journal of travel and tourism marketing
1
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Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
2
"Touch over tech" : a longitudinal examination of human touch along a travel journey
Lei, Sut Ieng
;
Fong, Lawrence Hoc Nang
;
Ye, Shun
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 927-945
Persistent link: https://www.econbiz.de/10014483799
Saved in:
3
Exploring jaycustomer behavior and handling approach in casinos
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
;
Law, Chun …
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1403-1425
Persistent link: https://www.econbiz.de/10011732142
Saved in:
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