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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~subject:"Hotel industry"
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Hotel industry
Beschwerdemanagement
33
Complaint management
33
Dienstleistungsqualität
27
Service quality
27
Customer satisfaction
21
Kundenzufriedenheit
21
Consumer behaviour
19
Konsumentenverhalten
19
Beziehungsmarketing
16
Relationship marketing
16
Customer service
8
Kundenservice
8
Service recovery
8
Emotion
7
Viral marketing
6
Virales Marketing
6
Gastgewerbe
5
Gastronomie
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Hospitality industry
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Hotellerie
5
Restaurant industry
5
China
4
Mobile communications
4
Mobilkommunikation
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service recovery
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Internet marketing
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Online-Marketing
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Service failure
3
Service failures
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Social Web
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Social web
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Tourism industry
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Tourismuswirtschaft
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service failure
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Airline
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Arbeitszufriedenheit
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Cameroon
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Comparison
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Dienstleistungsmanagement
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Karatepe, Osman M.
2
Aguilar-Rojas, Oscar
1
Au, Norman
1
Ekiz, Erdogan H.
1
Fandos-Herrera, Carmina
1
Flavián Blanco, Carlos
1
Lee, Chung Hun
1
Noone, Breffni M.
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International journal of contemporary hospitality management
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Journal of hospitality marketing & management
8
International journal of hospitality management
7
Journal of vacation marketing : an international journal
2
The journal of services marketing
2
Tourism management : research, policies, practice
2
Aktuelle Entwicklungen im Dienstleistungsmarketing
1
Enlightening tourism : ET ; a pathmaking journal
1
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
1
Innovatives Markenmanagement
1
International journal of business and economics
1
International journal of management practice : IJMP
1
International journal of services, economics and management
1
Journal of accounting & management information systems : JAMIS
1
Journal of global marketing
1
Journal of retailing and consumer services
1
Journal of service theory and practice
1
Journal of travel and tourism marketing
1
Services marketing cases in emerging markets : an asian perspective
1
Springer eBook Collection / Business and Management
1
SpringerLink / Bücher
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
5
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1
What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar
;
Fandos-Herrera, Carmina
;
Flavián …
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
Saved in:
2
Perceived organizational support, career satisfaction, and performance outcomes : a study of hotel employees in Cameroon
Karatepe, Osman M.
- In:
International journal of contemporary hospitality management
24
(
2012
)
5
,
pp. 735-752
Persistent link: https://www.econbiz.de/10009568731
Saved in:
3
The effects of coworker and perceived organizational support on hotel employee outcomes : the moderating role of job embeddedness
Karatepe, Osman M.
- In:
Journal of hospitality & tourism research : JHTR ; the …
36
(
2012
)
4
,
pp. 495-516
Persistent link: https://www.econbiz.de/10009664101
Saved in:
4
Comparing Chinese and American attitudes towards complaining
Ekiz, Erdogan H.
;
Au, Norman
- In:
International journal of contemporary hospitality management
23
(
2011
)
3
,
pp. 327-343
Persistent link: https://www.econbiz.de/10009157090
Saved in:
5
Hotel overbooking : the effect of overcompensation on customers’ reactions to denied service
Noone, Breffni M.
;
Lee, Chung Hun
- In:
Journal of hospitality & tourism research : JHTR ; the …
35
(
2011
)
3
,
pp. 334-357
Persistent link: https://www.econbiz.de/10009272014
Saved in:
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