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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of retailing"
~subject:"Dienstleistungsqualität"
~subject:"Leistungsmotivation"
~subject:"United States"
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Search: subject_exact:"Sales personnel"
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Dienstleistungsqualität
Leistungsmotivation
United States
Salespeople
27
Verkaufspersonal
27
Einzelhandel
12
Retail trade
12
Beziehungsmarketing
9
Relationship marketing
9
Consumer behaviour
8
Konsumentenverhalten
8
Customer satisfaction
7
Customer service
7
Kundenservice
7
Kundenzufriedenheit
7
Arbeitsverhalten
6
Arbeitszufriedenheit
6
Job satisfaction
6
Work behaviour
6
Arbeitsleistung
5
Job performance
5
Selling
5
Service quality
5
Verkauf
5
Frontline employees
4
Personality psychology
4
Persönlichkeitspsychologie
4
Work motivation
4
Employee retention
3
Führungsstil
3
Internal communication
3
Interne Kommunikation
3
Leadership style
3
Mitarbeiterbindung
3
Arbeitskräfte
2
Creativity
2
Customer experience
2
Job stress
2
Kreativität
2
Online retailing
2
Online-Handel
2
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8
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Article
9
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9
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9
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English
9
Author
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Angell, Robert J.
1
Baldus, Brian
1
Blessing, Gerald
1
Boyd, Eric
1
Brown, Tom
1
Calantone, Roger J.
1
Chow, Cheris W. C.
1
Dahlén, Micael
1
Danaher, Tracey S.
1
Fu, Xiaoxiao
1
Holmqvist, Jonas
1
Huang, Zhuowei
1
Hughes, Douglas E.
1
Jung, Jin Ho
1
Kim, Stephen K.
1
Loi, Raymond
1
Lunardo, Renaud
1
Marder, Ben
1
Miao, Li
1
Natter, Martin
1
Richards, Keith A.
1
Sok, Keo Mony
1
Sok, Phyra
1
Spreng, Richard A.
1
Tiwana, Amrit
1
Van Vaerenbergh, Yves
1
Xu, Angela J.
1
Zablah, Alex R.
1
Zhao, Chen
1
Zhu, Ting Ting
1
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International journal of contemporary hospitality management
Journal of retailing
The journal of personal selling & sales management : JPSSM
43
Industrial marketing management : the international journal for industrial and high-tech firms
22
Journal of business research : JBR
14
The journal of business & industrial marketing
12
Journal of retailing and consumer services
11
Journal of the Academy of Marketing Science
10
The service industries journal
9
Journal of business-to-business marketing
7
International journal of retail & distribution management
6
Journal of marketing
6
Journal of marketing theory and practice
6
Journal of marketing theory and practice : JMTP
6
Journal of service research
5
Journal of service research : JSR
5
Journal of strategic marketing
5
The journal of services marketing
5
American journal of business : applying research to practice ; AJB
4
Asia Pacific journal of marketing and logistics
4
Journal of business ethics : JOBE
4
Journal of managerial issues : JMI
4
Journal of personal selling & sales management
4
Psychology & marketing
4
Australasian marketing journal
3
European journal of marketing : EJM
3
International journal of bank marketing
3
International journal of hospitality management
3
Journal of fashion marketing and management
3
Journal of marketing channels : ... distribution systems, strategy, and management
3
Journal of service management
3
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
2
Academy of Management journal : AMJ
2
Advances in business strategy and competitive advantage (ABSCA) book series
2
Cases on human performance improvement technologies
2
Gabler Edition Wissenschaft
2
Harvard business review : HBR
2
Harvard-Business-Manager : das Wissen der Besten
2
Interaktionen im Dienstleistungsbereich
2
International journal of services and operations management
2
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ECONIS (ZBW)
9
Showing
1
-
9
of
9
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relevance
articles prioritized
date (newest first)
date (oldest first)
1
Multiple psychological climates and employee self-regulatory focus : implications for frontline employee work behavior and service performance
Sok, Keo Mony
;
Danaher, Tracey S.
;
Sok, Phyra
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 228-246
Persistent link: https://www.econbiz.de/10014321977
Saved in:
2
How and why (imagined) online reviews impact frontline retail encounters
Marder, Ben
;
Angell, Robert J.
;
Boyd, Eric
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 265-279
Persistent link: https://www.econbiz.de/10014321993
Saved in:
3
Can customer participation promote hospitality frontline employees' extra-role service behavior?
Xu, Angela J.
;
Zhu, Ting Ting
;
Loi, Raymond
;
Chow, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 218-234
Persistent link: https://www.econbiz.de/10013546042
Saved in:
4
How customer requests influence frontline employee job outcomes : the role of personal appraisal tendencies and situational customer demandingness
Jung, Jin Ho
;
Brown, Tom
;
Zablah, Alex R.
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 315-334
Persistent link: https://www.econbiz.de/10013364288
Saved in:
5
Do mystery shoppers really predict customer satisfaction and sales performance?
Blessing, Gerald
;
Natter, Martin
- In:
Journal of retailing
95
(
2019
)
3
,
pp. 47-62
Persistent link: https://www.econbiz.de/10012130005
Saved in:
6
The language backfire effect : how frontline employees decrease customer satisfaction through language use
Holmqvist, Jonas
;
Van Vaerenbergh, Yves
;
Lunardo, Renaud
; …
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 115-129
Persistent link: https://www.econbiz.de/10012102960
Saved in:
7
Driving in-role and extra-role brand performance among retail frontline salespeople : antecedents and the moderating role of customer orientation
Hughes, Douglas E.
;
Richards, Keith A.
;
Calantone, Roger J.
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 130-143
Persistent link: https://www.econbiz.de/10012102968
Saved in:
8
Dual control of salesforce in partially integrated channels
Kim, Stephen K.
;
Tiwana, Amrit
- In:
Journal of retailing
93
(
2017
)
3
,
pp. 304-316
Persistent link: https://www.econbiz.de/10011744839
Saved in:
9
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Saved in:
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