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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of service research"
~language:"eng"
~person:"Barrot, Christian"
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International journal of contemporary hospitality management
Journal of service research
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Impact of proactive postsales service and cross-selling activities on customer churn and service calls
Becker, Jan U.
;
Spann, Martin
;
Barrot, Christian
- In:
Journal of service research
23
(
2020
)
1
,
pp. 53-69
Persistent link: https://www.econbiz.de/10012183586
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