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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Kundenintegration"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Customer relationship management"
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Kundenintegration
Beziehungsmarketing
284
Relationship marketing
284
Consumer behaviour
144
Konsumentenverhalten
144
Customer satisfaction
86
Kundenzufriedenheit
86
Dienstleistungsqualität
68
Service quality
68
Hotel industry
41
Hotellerie
41
Brand management
32
Markenführung
32
Lieferantenmanagement
27
Supplier relationship management
27
Customer value
26
Kundenwert
26
Brand image
25
Markenimage
25
Customer integration
22
Salespeople
22
Verkaufspersonal
22
Marketing management
21
Marketingmanagement
21
Customer loyalty
20
Social Web
20
Social web
20
Beschwerdemanagement
19
Complaint management
19
Gastronomie
19
Restaurant industry
19
Customer service
18
Internet marketing
18
Kundenservice
18
Online-Marketing
18
Customer engagement
17
Viral marketing
17
Virales Marketing
17
Kundenbindungsprogramm
16
Loyalty program
16
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Free
1
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Article
22
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Aufsatz in Zeitschrift
Article in journal
22
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English
22
Author
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Kumar, V.
2
Alasker, Thamir Hamad
1
Arnold, Mark J.
1
Aziz, Mariam Ashraf
1
Babin, Barry J.
1
Ballester, Estefania
1
Beckers, Sander F. M.
1
Blut, Markus
1
Brock, Christian
1
Buhalis, Dimitrios
1
Carlson, Brad D.
1
Chan, Eric S. W.
1
Chathoth, Prakash K.
1
Chen, Sandy C.
1
Chen, Yee-Chen
1
Cui, Anna Shaojie
1
Dalla Pozza, Ilaria
1
Dong, Beibei
1
Doorn, Jenny van
1
Elsotouhy, Mohamed
1
Falk, Tomas
1
Friend, Scott B.
1
Ghonim, Mohamed A.
1
Grewal, Dhruv
1
Gu, Huimin
1
Gummerus, Johanna
1
Gupta, Shaphali
1
Hampson, Daniel P.
1
Han, Tien-Cheng
1
Handrich, Matthias
1
Harmeling, Colleen M.
1
Harrington, Robert J.
1
Heidenreich, Sven
1
Herter, Márcia Maurer
1
Hsiao, Chan
1
Hubert, Marco
1
Keeling, Debbie Isobel
1
Keeling, Kathleen
1
Khashan, Mohamed A.
1
Koskull, Catharina von
1
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International journal of contemporary hospitality management
Journal of the Academy of Marketing Science
Journal of business research : JBR
82
Journal of retailing and consumer services
57
Industrial marketing management : the international journal for industrial and high-tech firms
36
The journal of services marketing
30
Journal of service management
26
International journal of hospitality management
20
The service industries journal
19
Journal of strategic marketing
18
The journal of business & industrial marketing
16
Journal of marketing management : MM
15
Journal of service research : JSR
14
The journal of product & brand management
14
Service business
13
Journal of service research
11
Marketing intelligence & planning
11
Tourism management : research, policies, practice
11
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
10
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
10
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Journal of service theory and practice : JSTP
9
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
8
Journal of hospitality marketing & management
8
Journal of marketing
8
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
8
Services marketing quarterly
8
The journal of brand management : an international journal
8
Business horizons
7
European journal of marketing
7
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
7
Marketing theory
7
Cogent business & management
6
International journal of innovation management
6
Journal of internet commerce
6
Journal of marketing management : JMM ; journal of the Academy of Marketing
6
Journal of promotion management : innovations in planning and applied research
6
Journal of service theory and practice
6
Management decision : MD
6
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ECONIS (ZBW)
22
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1
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1
Effectiveness of engagement initiatives across engagement platforms : a meta-analysis
Blut, Markus
;
Kulikovskaja, Viktorija
;
Hubert, Marco
; …
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
5
,
pp. 941-965
Persistent link: https://www.econbiz.de/10014336009
Saved in:
2
Mediating customer engagement in the relationship between fast-food restaurants' innovativeness and brand evangelism during COVID-19 : evidence from emergent markets
Khashan, Mohamed A.
;
Elsotouhy, Mohamed
;
Aziz, Mariam Ashraf
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1353-1374
Persistent link: https://www.econbiz.de/10014483845
Saved in:
3
Can perceived coolness enhance memorable customer experience? : the role of customer engagement
Tsaur, Sheng-Hshiung
;
Teng, Hsiu-Yu
;
Han, Tien-Cheng
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4468-4485
Persistent link: https://www.econbiz.de/10014430129
Saved in:
4
Females' customer engagement with eco-friendly restaurants in Instagram : the role of past visits
Ballester, Estefania
;
Ruiz Mafe, Carla
;
Rubio Benito, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
6
,
pp. 2267-2288
Persistent link: https://www.econbiz.de/10014280955
Saved in:
5
Metaverse as a driver for customer experience and value co-creation : implications for hospitality and tourism management and marketing
Buhalis, Dimitrios
;
Lin, Michael S.
;
Leung, Daniel
- In:
International journal of contemporary hospitality management
35
(
2023
)
2
,
pp. 701-716
Persistent link: https://www.econbiz.de/10013546075
Saved in:
6
Reference effects and customer engagement in a museum visit
Siu, Noel Yee-Man
;
Zhang, Tracy Junfeng
;
Kwan, Ho Yan
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 482-508
Persistent link: https://www.econbiz.de/10013164473
Saved in:
7
How value co-creation and co-destruction unfolds : a longitudinal perspective on dialogic engagement in health services interactions
Keeling, Debbie Isobel
;
Keeling, Kathleen
;
Ruyter, Ko de
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
2
,
pp. 236-257
Persistent link: https://www.econbiz.de/10012434104
Saved in:
8
Customer engagement in social media : a framework and meta-analysis
Santini, Fernando de Oliveira
;
Ladeira, Wagner Junior
; …
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
6
,
pp. 1211-1228
Persistent link: https://www.econbiz.de/10012386915
Saved in:
9
Customer engagement in service
Kumar, V.
;
Rajan, Bharath
;
Gupta, Shaphali
;
Dalla …
- In:
Journal of the Academy of Marketing Science
47
(
2019
)
1
,
pp. 138-160
Persistent link: https://www.econbiz.de/10011996790
Saved in:
10
Good, better, engaged? : the effect of company-initiated customer engagement behavior on shareholder value
Beckers, Sander F. M.
;
Doorn, Jenny van
;
Verhoef, Peter C.
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
3
,
pp. 366-383
Persistent link: https://www.econbiz.de/10011879689
Saved in:
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