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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Oxford bulletin of economics and statistics"
~source:"econis"
~subject:"Kundenservice"
~subject:"Qualifikation"
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Kundenservice
Qualifikation
Dienstleistungsberufe
2
Service workers
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1990-2004
1
Arbeitsnachfrage
1
Arbeitsverhalten
1
Auslandsverlagerung
1
Beschäftigungseffekt
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Customer service
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Dienstleistung
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Dienstleistungsqualität
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Emotion
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Emotional exhaustion
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Emotional intelligence
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Employment effect
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Gastronomie
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Intelligence
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Intelligenz
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Labor demand
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Occupational qualification
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Offshoring
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Organizational behaviour
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Perceived organizational support
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Restaurant industry
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Restaurant management
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Service performance
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Service quality
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Services
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Tourism employees
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Tourismusberufe
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Verhalten in Organisationen
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Western Europe
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Westeuropa
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Work behaviour
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Bonn, Mark Andrew
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Cho, Meehee
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Crinò, Rosario
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Han, Su-Jin
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Lee, Kyung Hee
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International journal of contemporary hospitality management
Oxford bulletin of economics and statistics
The journal of services marketing
8
Journal of service research : JSR
3
Zukunftsfeld Dienstleistungsarbeit : Professionalisierung - Wertschätzung - Interaktion
3
AMS-Report
2
CESifo working papers
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Discussion paper series / IZA
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Journal of service management
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The Oxford handbook of offshoring and global employment
2
Australasian marketing journal
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British journal of management : BJM
1
CESifo Working Paper Series
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CLIC executive briefing
1
Economia dei servizi : mercati, istituzioni, management
1
Employee relations
1
Graue Reihe
1
Harvard business review : HBR
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of quality and service sciences
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International journal of selection and assessment
1
International journal of services and operations management
1
Journal for global business advancement : JGBA
1
Journal of business research : JBR
1
Journal of international economics
1
Journal of retailing
1
Journal of retailing and consumer services
1
Journal of service research
1
Journal of service theory and practice : JSTP
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Managing service quality : MSQ ; an international journal
1
New technology, work and employment
1
Operations management : a strategic approach
1
Organization : the critical journal of organization, theory and society
1
Psychology & marketing
1
Reassessing the employment relationship
1
SFB 649 discussion paper
1
The American economic review
1
The review of economic studies
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ECONIS (ZBW)
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Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
Cho, Meehee
;
Bonn, Mark Andrew
;
Han, Su-Jin
;
Lee, Kyung Hee
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2888-2912
Persistent link: https://www.econbiz.de/10011611032
Saved in:
2
Service offshoring and the skill composition of labour demand
Crinò, Rosario
- In:
Oxford bulletin of economics and statistics
74
(
2012
)
1
,
pp. 20-57
Persistent link: https://www.econbiz.de/10009488841
Saved in:
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