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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"The journal of services marketing"
~source:"econis"
~subject:"Dienstleistungsqualität"
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Search: subject:"Konsumentenverhalten"
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Dienstleistungsqualität
Consumer behaviour
520
Konsumentenverhalten
520
Beziehungsmarketing
184
Relationship marketing
184
Service quality
182
Customer satisfaction
178
Kundenzufriedenheit
178
Gastronomie
85
Restaurant industry
85
Hotel industry
76
Hotellerie
76
Emotion
58
Viral marketing
49
Virales Marketing
49
Brand management
48
Markenführung
48
Customer service
46
Kundenservice
46
Online retailing
38
Online-Handel
38
Social Web
38
Social web
38
Brand image
34
Markenimage
34
Dienstleistungssektor
33
Internet marketing
33
Online-Marketing
33
Service industry
33
Beschwerdemanagement
31
Complaint management
31
USA
30
United States
29
Coronavirus
28
Holiday behaviour
27
Urlaubsverhalten
27
Satisfaction
25
Corporate Social Responsibility
24
Corporate social responsibility
24
Customer experience
24
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1
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Article
182
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Aufsatz in Zeitschrift
182
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English
182
Author
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Mattila, Anna S.
5
Sharma, Piyush
5
Jang, Soocheong
4
Klaus, Philipp
4
Wu, Luorong
3
Almanza, Barbara
2
Alnawas, Ibrahim
2
Anaya, Gerardo Joel
2
Bai, Billy
2
Basso, Kenny
2
Benoit, Sabine
2
Bruce, Helen L.
2
Bujisic, Milos
2
Cai, Ruiying
2
Carlson, Jamie
2
Chen, Ivy S. N.
2
Choi, Beom Joon
2
Collier, Joel E.
2
Dodds, Sarah
2
Fong, Lawrence Hoc Nang
2
Ha, Hong Youl
2
Han, Heesup
2
Hollebeek, Linda D.
2
Huan, Tzung-cheng
2
Jeong, Miyoung
2
Johnson, Lester W.
2
Kim, Jong Min
2
Kim, Soyeon
2
Liu, Qing
2
Luk, Sherriff T. K.
2
Matos, Celso Augusto de
2
Medler-Liraz, Hana
2
Miao, Li
2
Palakshappa, Nitha
2
Palmer, Adrian
2
Qu, Hailin
2
Rosenbaum, Mark
2
Seger-Guttmann, Tali
2
So, Amy Siu Ian
2
Tram-Anh Ngoc Pham
2
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International journal of contemporary hospitality management
The journal of services marketing
Journal of retailing and consumer services
230
International journal of hospitality management
193
Journal of business research : JBR
111
Journal of hospitality marketing & management
77
Journal of travel and tourism marketing
64
Services marketing quarterly
64
The service industries journal
62
Journal of service research : JSR
47
Cogent business & management
45
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Service business
36
Journal of service management
32
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
30
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of air transport management
27
International journal of services and operations management
26
Psychology & marketing
26
International journal of services, economics and management
25
The TQM journal : the international review of organizational improvement
24
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Journal of service research
22
Total quality management & business excellence
22
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of quality & reliability management
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
Journal of strategic marketing
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
International journal of business information systems : IJBIS
18
International journal of retail and distribution management
18
Journal of hospitality and tourism insights
18
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ECONIS (ZBW)
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182
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1
Haute cuisine three-star restaurants’ representation on websites and dining guides : a lexicometric analysis
Montargot, Nathalie
;
Kallmünzer, Andreas
;
Kraus, Sascha
- In:
International journal of contemporary hospitality management
34
(
2022
)
9
,
pp. 3376-3393
Persistent link: https://www.econbiz.de/10013412897
Saved in:
2
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
3
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
4
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
5
Transforming health-care service through consumer co-creation : directions for service design
Carlini, Joan
;
Muir, Rachel
;
McLaren-Kennedy, Annette
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 326-343
Persistent link: https://www.econbiz.de/10014515638
Saved in:
6
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
7
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?
Im, Soo Yeon
;
Seo, Sunhee
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 769-789
Persistent link: https://www.econbiz.de/10014483769
Saved in:
8
Employee and customer perspectives in discovering the antecedent and output relationships for hotel branding development
Liu, Chih-Hsing
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 833-851
Persistent link: https://www.econbiz.de/10014483791
Saved in:
9
Service quality of online food delivery mobile application : an examination of the spillover effects of mobile app satisfaction
Lin, Pearl Ming Chu
;
Au, Wai Ching
;
Baum, Tom
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 906-926
Persistent link: https://www.econbiz.de/10014483798
Saved in:
10
"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon
;
Kim, Mi Ran
;
Choi, Laee
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
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