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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"The service industries journal"
~subject:"Beziehungsmarketing"
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Search: subject:"Management"
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Beziehungsmarketing
Relationship marketing
307
Dienstleistungsqualität
233
Service quality
233
Consumer behaviour
214
Konsumentenverhalten
214
Hotel industry
202
Hotellerie
202
Customer satisfaction
184
Kundenzufriedenheit
184
Dienstleistungssektor
117
Service industry
117
Hospitality industry
116
Gastgewerbe
115
Innovation management
102
Innovationsmanagement
102
Brand management
97
Markenführung
97
Innovation
89
Human Resource Management
79
Personalmanagement
79
Arbeitszufriedenheit
77
Job satisfaction
77
Gastronomie
73
Restaurant industry
73
Führungsstil
72
Leadership style
72
Tourism industry
71
Tourismuswirtschaft
71
Arbeitsverhalten
68
Work behaviour
68
Firm performance
65
Unternehmenserfolg
65
Corporate Social Responsibility
64
Corporate social responsibility
64
Tourism
57
Customer service
56
Kundenservice
56
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55
Markenimage
55
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307
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Han, Heesup
5
Ha, Hong Youl
3
Hyun, Sunghyup Sean
3
Legendre, Tiffany S.
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Ok, Chihyung
3
Wu, Cedric Hsi-jui
3
Zhou, Xing
3
Alnawas, Ibrahim
2
Back, Ki-Joon
2
Baker, Melissa A.
2
Bilgihan, Anil
2
Boateng, Henry
2
Cai, Ruiying
2
Chang, Chun-Ming
2
Chao, Pei
2
Chi, Christina Geng-Qing
2
Choi, Laee
2
Coelho, Filipe
2
Flavián Blanco, Carlos
2
Gil Saura, Irene
2
Gursoy, Dogan
2
Ha, Sejin
2
Horbel, Chris
2
Huang, Songshan
2
Hwang, Jinsoo
2
Kim, Seongseop
2
Kim, Soyeon
2
Kim, Wansoo
2
King, Ceridwyn
2
Lee, Jin-soo
2
Li, Yaoqi
2
Lin, Wen-bao
2
Lo, Ada S.
2
Luu Trong Tuan
2
Ma, Jianfeng
2
Mattila, Anna
2
Nätti, Satu
2
Popp, Bastian
2
Prayag, Girish
2
Raab, Carola
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International journal of contemporary hospitality management
The service industries journal
Journal of business research : JBR
648
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
International journal of hospitality management
280
SpringerLink / Bücher
258
The journal of services marketing
225
The journal of business & industrial marketing
192
Journal of the Academy of Marketing Science
171
Journal of strategic marketing
169
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
The journal of product & brand management
111
Tourism management : research, policies, practice
111
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Marketing intelligence & planning
105
Journal of retailing
103
Cogent business & management
102
Gabler Edition Wissenschaft
102
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
100
Psychology & marketing
100
European journal of marketing : EJM
95
Services marketing quarterly
94
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
74
The international review of retail, distribution and consumer research
74
Journal of financial services marketing : JFSM
70
Business horizons
69
Springer eBook Collection / Business and Economics
69
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ECONIS (ZBW)
307
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307
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1
A reflection of greenwashing practices in the hospitality industry : a scoping review
Majeed, Salman
;
Kim, Woo Gon
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 1125-1146
Persistent link: https://www.econbiz.de/10013546116
Saved in:
2
Conflict-solving as a mediator between customer incivility and service performance
Auh, Seigyoung
;
Mengüç, Bülent
;
Thompson, Frauke Mattison
- In:
The service industries journal
44
(
2024
)
5/6
,
pp. 342-377
Persistent link: https://www.econbiz.de/10014551100
Saved in:
3
New insights into hotel customer's revisiting intentions, based on big data
Marandi, Aliakbar
;
Tasavori, Misagh
;
Najmi, Manoochehr
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 292-311
Persistent link: https://www.econbiz.de/10014483426
Saved in:
4
Knowing how satisfied/dissatisfied is far from enough : a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques
Yang, Tong
;
Wu, Jie
;
Zhang, Junming
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 873-892
Persistent link: https://www.econbiz.de/10014483793
Saved in:
5
"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon
;
Kim, Mi Ran
;
Choi, Laee
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
Saved in:
6
How do consumer-to-consumer interactions affect bystanders on corporate social media (CSM)? : (in)civility in advocates' responses and complainant-bystander psychological distance
Huang, Ran
;
Ha, Sejin
- In:
The service industries journal
44
(
2024
)
11/12
,
pp. 789-812
Persistent link: https://www.econbiz.de/10015050128
Saved in:
7
Employee and customer perspectives in discovering the antecedent and output relationships for hotel branding development
Liu, Chih-Hsing
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 833-851
Persistent link: https://www.econbiz.de/10014483791
Saved in:
8
Mediating customer engagement in the relationship between fast-food restaurants' innovativeness and brand evangelism during COVID-19 : evidence from emergent markets
Khashan, Mohamed A.
;
Elsotouhy, Mohamed
;
Aziz, Mariam Ashraf
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1353-1374
Persistent link: https://www.econbiz.de/10014483845
Saved in:
9
Can customer participation promote hospitality frontline employees' extra-role service behavior?
Xu, Angela J.
;
Zhu, Ting Ting
;
Loi, Raymond
;
Chow, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 218-234
Persistent link: https://www.econbiz.de/10013546042
Saved in:
10
Social CRM : linking the dots of customer service and customer loyalty during COVID-19 in the hotel industry
Afaq, Anam
;
Gaur, Loveleen
;
Singh, Gurmeet
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 992-1009
Persistent link: https://www.econbiz.de/10013546105
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