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~isPartOf:"International journal of contemporary hospitality management"
~subject:"Beziehungsmarketing"
~subject:"Tourismus"
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Beziehungsmarketing
Tourismus
Hotel industry
184
Hotellerie
184
Consumer behaviour
121
Konsumentenverhalten
121
Relationship marketing
120
Hospitality industry
99
Gastgewerbe
98
Dienstleistungsqualität
93
Service quality
93
Customer satisfaction
85
Kundenzufriedenheit
85
Gastronomie
62
Restaurant industry
62
Human Resource Management
60
Personalmanagement
60
Tourism industry
58
Tourismuswirtschaft
58
Arbeitszufriedenheit
53
Brand management
53
Job satisfaction
53
Markenführung
53
Tourism employees
50
Tourismusberufe
50
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Leadership style
48
Tourism
48
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46
Work behaviour
46
Corporate Social Responsibility
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Corporate social responsibility
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40
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40
Environmental management
39
Umweltmanagement
39
Employee retention
37
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Han, Heesup
5
Wu, Luorong
5
Xu, Shi
4
Ma, Emily Jintao
3
Madera, Juan M.
3
Yang, Wan
3
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2
Bilgihan, Anil
2
Colmekcioglu, Nazan
2
García-Villaverde, Pedro M.
2
Gursoy, Dogan
2
Huang, Songshan
2
Hwang, Jinsoo
2
Hyun, Sunghyup Sean
2
Kim, Seongseop
2
Kim, Soyeon
2
King, Ceridwyn
2
Lee, Jin-soo
2
Li, Yaoqi
2
Lo, Ada S.
2
Luu Trong Tuan
2
Mattila, Anna
2
Qu, Hailin
2
Raab, Carola
2
Rahimi, Roya
2
Sotiriadis, Marios D.
2
Tanford, Sarah
2
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2
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1
Abu Farha, Allam K.
1
Afaq, Anam
1
Aguilar-Rojas, Oscar
1
Al Khateeb, Amr
1
Alasker, Thamir Hamad
1
Albayrak, Tahir
1
Aluri, Ajay
1
Ammari, Nedra Bahri
1
Anaya, Gerardo Joel
1
Aparicio-Valverde, Mireia
1
Asante, Bismark Omane
1
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International journal of contemporary hospitality management
Journal of business research : JBR
642
Journal of retailing and consumer services
589
Industrial marketing management : the international journal for industrial and high-tech firms
399
Tourism management : research, policies, practice
312
International journal of hospitality management
296
SpringerLink / Bücher
271
The journal of services marketing
226
Journal of travel and tourism marketing
204
The journal of business & industrial marketing
193
The service industries journal
188
Journal of the Academy of Marketing Science
164
Journal of strategic marketing
163
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
149
Tourism management perspectives : TMP
146
International journal of electronic customer relationship management : IJECRM
140
Journal of hospitality marketing & management
125
Journal of marketing
124
Journal of service research : JSR
117
The journal of product & brand management
113
Asia Pacific journal of marketing and logistics
110
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
107
Journal of service management
106
Cogent business & management
104
Journal of retailing
103
Gabler Edition Wissenschaft
102
Marketing intelligence & planning
102
The journal of brand management : an international journal
102
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
100
Psychology & marketing
100
European journal of marketing : EJM
96
Services marketing quarterly
91
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
89
Tourism analysis : an interdisciplinary tourism & hospitality journal
86
Service business
85
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
83
Tourism economics : the business and finance of tourism and recreation
81
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
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ECONIS (ZBW)
149
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149
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1
A reflection of greenwashing practices in the hospitality industry : a scoping review
Majeed, Salman
;
Kim, Woo Gon
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 1125-1146
Persistent link: https://www.econbiz.de/10013546116
Saved in:
2
Knowing how satisfied/dissatisfied is far from enough : a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques
Yang, Tong
;
Wu, Jie
;
Zhang, Junming
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 873-892
Persistent link: https://www.econbiz.de/10014483793
Saved in:
3
"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon
;
Kim, Mi Ran
;
Choi, Laee
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
Saved in:
4
New insights into hotel customer's revisiting intentions, based on big data
Marandi, Aliakbar
;
Tasavori, Misagh
;
Najmi, Manoochehr
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 292-311
Persistent link: https://www.econbiz.de/10014483426
Saved in:
5
Employee and customer perspectives in discovering the antecedent and output relationships for hotel branding development
Liu, Chih-Hsing
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 833-851
Persistent link: https://www.econbiz.de/10014483791
Saved in:
6
Mediating customer engagement in the relationship between fast-food restaurants' innovativeness and brand evangelism during COVID-19 : evidence from emergent markets
Khashan, Mohamed A.
;
Elsotouhy, Mohamed
;
Aziz, Mariam Ashraf
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1353-1374
Persistent link: https://www.econbiz.de/10014483845
Saved in:
7
Interactive CSR campaign and symbolic brand benefits : a moderated mediation model of brand trust and self-congruity in the restaurant industry
Sung, Kyong Sik
;
Lee, Seoki
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4535-4554
Persistent link: https://www.econbiz.de/10014430133
Saved in:
8
Translating responsible leadership into team customer relationship performance in the tourism context : the role of collective job crafting
Luu Trong Tuan
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1620-1649
Persistent link: https://www.econbiz.de/10014280872
Saved in:
9
Can customer participation promote hospitality frontline employees' extra-role service behavior?
Xu, Angela J.
;
Zhu, Ting Ting
;
Loi, Raymond
;
Chow, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 218-234
Persistent link: https://www.econbiz.de/10013546042
Saved in:
10
Social CRM : linking the dots of customer service and customer loyalty during COVID-19 in the hotel industry
Afaq, Anam
;
Gaur, Loveleen
;
Singh, Gurmeet
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 992-1009
Persistent link: https://www.econbiz.de/10013546105
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