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~isPartOf:"International journal of contemporary hospitality management"
~subject:"Consumer behaviour"
~subject:"Services"
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Consumer behaviour
Services
Dienstleistungsqualität
5
Selbstbedienung
5
Self-service
5
Service quality
5
Customer satisfaction
4
Konsumentenverhalten
4
Kundenzufriedenheit
4
Self-service technology
3
Hotel industry
2
Hotellerie
2
Innovation adoption
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Innovationsakzeptanz
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Beschwerdemanagement
1
Compatibility
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Complaint management
1
Customer behavior
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Extrinsic
1
Gastgewerbe
1
Gastronomie
1
Holiday behaviour
1
Hospitality industry
1
Hospitality management
1
Hotel self-service kiosks
1
Hotels
1
Intrinsic
1
Need for interaction
1
Perceived risks
1
Queueing theory
1
Restaurant industry
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Restaurants
1
Satisfaction
1
Self-service technologies (SSTs)
1
Service failures
1
Service operations
1
Service recovery
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Social class
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Soziale Schicht
1
Subjective social class
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Technology Readiness and Acceptance Model
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Cranage, David A.
1
Hua, Nan
1
Jang, Soocheong
1
Kim, Heewon
1
Kim, Miyoung
1
Kokkinou, Alinda
1
Qu, Hailin
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Torres, Edwin N.
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Wei, Wei
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International journal of contemporary hospitality management
The journal of services marketing
12
Journal of retailing and consumer services
10
Journal of hospitality marketing & management
7
Journal of service management
7
The service industries journal
7
International journal of hospitality management
6
Journal of business research : JBR
6
Services marketing quarterly
6
Journal of service research : JSR
5
Journal of travel and tourism marketing
4
Service business
4
The international review of retail, distribution and consumer research
4
International journal of services and operations management
3
Journal of air transport management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Managing service quality : MSQ ; an international journal
3
Psychology & marketing
3
Technological forecasting & social change : an international journal
3
Cogent business & management
2
European journal of marketing : EJM
2
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
2
History of retailing and consumption
2
Information systems management
2
International journal of business information systems : IJBIS
2
International journal of quality and service sciences
2
International journal of retail & distribution management
2
International journal of retail and distribution management
2
International journal of services, economics and management
2
International journal of sports marketing & sponsorship
2
International journal of technology marketing : IJTMkt
2
Journal of consumer policy : consumer issues in law, economics and behavioural sciences
2
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
2
Journal of marketing theory and practice
2
Journal of strategic marketing
2
Production and operations management : an international journal of the Production and Operations Management Society
2
Retailing in the 21st century : current and future trends
2
The international journal of bank marketing : IJBM
2
Tourism management perspectives : TMP
2
A Research Agenda for Service Marketing
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ECONIS (ZBW)
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Does social class matter in recovering self-service technology failures?
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1135-1153
Persistent link: https://www.econbiz.de/10013164531
Saved in:
2
The power of self-service technologies in creating transcendent service experiences : the paradox of extrinsic attributes
Wei, Wei
;
Torres, Edwin N.
;
Hua, Nan
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1599-1618
Persistent link: https://www.econbiz.de/10011732197
Saved in:
3
Why wait? : impact of waiting lines on self-service technology use
Kokkinou, Alinda
;
Cranage, David A.
- In:
International journal of contemporary hospitality management
27
(
2015
)
6
,
pp. 1181-1197
Persistent link: https://www.econbiz.de/10011403035
Saved in:
4
Travelers' behavioral intention toward hotel self-service kiosks usage
Kim, Miyoung
;
Qu, Hailin
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 225-245
Persistent link: https://www.econbiz.de/10010250186
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