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~isPartOf:"International journal of contemporary hospitality management"
~subject:"Electronic Banking"
~subject:"Kundenzufriedenheit"
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Electronic Banking
Kundenzufriedenheit
Mobile communications
13
Mobilkommunikation
13
Consumer behaviour
7
Konsumentenverhalten
7
Customer satisfaction
6
Dienstleistungsqualität
6
Service quality
6
Hotel industry
4
Hotellerie
4
Beschwerdemanagement
3
Beziehungsmarketing
3
Complaint management
3
Emotion
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Innovation adoption
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Innovationsakzeptanz
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Mobile Business
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Mobile business
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Relationship marketing
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Service recovery
3
Customer service
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Data protection
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Datenschutz
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Gastronomie
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Internet marketing
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Kundenservice
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Mobile Anwendung
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Mobile application
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Online retailing
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Online-Handel
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Online-Marketing
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Personality psychology
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Persönlichkeitspsychologie
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Privacy
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Restaurant industry
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Tourism
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Tourismuswirtschaft
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Aguilar-Rojas, Oscar
1
Aparicio-Valverde, Mireia
1
Au, Wai Ching
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Baum, Tom
1
Fandos-Herrera, Carmina
1
Flavián Blanco, Carlos
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Fong, Lawrence Hoc Nang
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Ha, Hong Youl
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Han, Heesup
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Jani, Dev
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Lin, Pearl Ming Chu
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Pan, Huifeng
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Ryan, Gerard
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So, Amy Siu Ian
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International journal of contemporary hospitality management
Journal of retailing and consumer services
25
AGDI working paper
13
International journal of bank marketing
11
The international journal of bank marketing : IJBM
11
International journal of business information systems : IJBIS
10
International journal of hospitality management
9
International journal of services and operations management
8
Telecommunications policy : the international journal of digital economy, data sciences and new media
8
The journal of services marketing
8
Cogent business & management
7
International journal of e-business research : an official publication of the Information Resources Management Association
6
Journal of travel and tourism marketing
6
International journal of business innovation and research
5
International journal of electronic finance : IJEF
5
Journal of business research : JBR
5
Journal of financial services marketing
5
Journal of global information management : an official publication of the Information Resources Management Association
5
Journal of payments strategy & systems
5
Technological forecasting & social change : an international journal
5
Global business review
4
International journal of business and emerging markets : IJBEM
4
International journal of electronic customer relationship management : IJECRM
4
Marketing intelligence & planning
4
The service industries journal
4
Tourism management : research, policies, practice
4
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
3
Business process management journal
3
College of Business working papers
3
Economic research
3
Electronic markets : the international journal on networked business
3
Information systems management
3
International journal of electronic marketing and retailing : IJEMR
3
International journal of innovation and technology management
3
International journal of quality & reliability management
3
International journal of services, economics and management
3
International journal of technology marketing : IJTMkt
3
Journal of African business
3
Journal of Asian finance, economics and business : JAFEB
3
Journal of Islamic marketing
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ECONIS (ZBW)
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1
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
2
Service quality of online food delivery mobile application : an examination of the spillover effects of mobile app satisfaction
Lin, Pearl Ming Chu
;
Au, Wai Ching
;
Baum, Tom
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 906-926
Persistent link: https://www.econbiz.de/10014483798
Saved in:
3
The moderating role of mobile promotion during current and subsequent purchasing occasions : the case of restaurant delivery services
Pan, Huifeng
;
Ha, Hong Youl
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 601-622
Persistent link: https://www.econbiz.de/10013164481
Saved in:
4
Insights into emotional contagion and its effects at the hotel front desk
Ustrov, Yury
;
Aparicio-Valverde, Mireia
;
Ryan, Gerard
- In:
International journal of contemporary hospitality management
28
(
2016
)
10
,
pp. 2285-2309
Persistent link: https://www.econbiz.de/10011567315
Saved in:
5
What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar
;
Fandos-Herrera, Carmina
;
Flavián …
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
Saved in:
6
Personality, social comparison. consumptiion emotions, satisfaction, and behavioral intentions : how do these and other factors relate in a hotel setting?
Jani, Dev
;
Han, Heesup
- In:
International journal of contemporary hospitality management
25
(
2013
)
7
,
pp. 970-993
Persistent link: https://www.econbiz.de/10010194945
Saved in:
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