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~isPartOf:"International journal of electronic commerce : IJEC"
~isPartOf:"Journal of electronic commerce research : JECR"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Elektronischer Markt"
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Dienstleistungsqualität
Online retailing
147
Online-Handel
147
E-commerce
135
Electronic Commerce
134
Consumer behaviour
104
Konsumentenverhalten
104
Social Web
41
Social web
41
Internet marketing
33
Online-Marketing
33
Beziehungsmarketing
31
Relationship marketing
31
Viral marketing
26
Virales Marketing
26
Website
24
USA
23
United States
23
Confidence
22
Vertrauen
22
Customer satisfaction
19
Kundenzufriedenheit
19
Experiment
18
Einzelhandel
15
Retail trade
15
Internet
13
Preismanagement
13
Pricing strategy
13
Personalisierung
12
Personalization
12
Service quality
11
Theorie
11
Theory
11
China
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Lieferantenmanagement
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Supplier relationship management
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e-tail
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11
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Berresheim, Patrick
1
Chen, Charlie C.
1
Chin, Wynne W.
1
Chowa, Charles
1
Gluhovsky, Ilya
1
Heinze, Jörg
1
Huang, Ning-hung
1
Hung, Shin-yuan
1
Javier, Miranda, F.
1
King, Ruth C.
1
Law, Rob
1
Lee, Shih-Yang
1
Li, Eldon Yu-zen
1
Lin, Arthur J.
1
Lu, Qi
1
Matt, Christian
1
Ray, Daniel
1
Schilhavy, Richard A. M.
1
Scholz, Michael
1
Sengupta, Sanchayan
1
Soledad, Janita, M.
1
Sun, Heshan
1
Swaid, Samar I.
1
Trendel, Olivier
1
Türk, Brigitte
1
Van Vaerenbergh, Yves
1
Wigand, Rolf T.
1
Ye, Qiang
1
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International journal of electronic commerce : IJEC
Journal of electronic commerce research : JECR
Journal of retailing and consumer services
44
International journal of electronic marketing and retailing : IJEMR
21
Journal of internet commerce
20
International journal of hospitality management
18
The service industries journal
17
Journal of business research : JBR
15
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
14
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
12
Cogent business & management
11
International journal of electronic customer relationship management : IJECRM
11
International journal of business information systems : IJBIS
10
Electronic commerce research and applications
9
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
9
International journal of e-business research : an official publication of the Information Resources Management Association
9
Journal of service research : JSR
9
Journal of travel and tourism marketing
9
The journal of services marketing
9
International journal of production economics
8
International journal of retail and distribution management
8
International journal of contemporary hospitality management
7
International journal of quality & reliability management
7
International journal of retail & distribution management
7
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
7
Journal of strategic marketing
7
Managing service quality : MSQ ; an international journal
7
Electronic commerce research
6
International journal of business excellence : IJBEX
6
International journal of electronic business
6
International journal of quality and service sciences
6
Journal of hospitality marketing & management
6
Asia Pacific journal of marketing and logistics
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
Information systems and e-business management : ISeB
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of services and operations management
5
International journal of services and operations management : IJSOM
5
International journal of services technology and management : IJSTM
5
International journal of services, economics and management
5
Journal of Contemporary Issues in Business and Government
5
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ECONIS (ZBW)
11
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1
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10
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11
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date (newest first)
date (oldest first)
1
Reducing the service deficit in m-commerce : how service-technology fit can support digital sales of complex products
Heinze, Jörg
;
Matt, Christian
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
3
,
pp. 386-418
Persistent link: https://www.econbiz.de/10011884543
Saved in:
2
The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan
;
Ray, Daniel
;
Trendel, Olivier
;
Van …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
3
,
pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
Saved in:
3
Dysfunctional customer behavior in cross-border e-commerce : a justice-affect-behavior model
Lin, Arthur J.
;
Li, Eldon Yu-zen
;
Lee, Shih-Yang
- In:
Journal of electronic commerce research : JECR
19
(
2018
)
1
,
pp. 36-54
Persistent link: https://www.econbiz.de/10011865634
Saved in:
4
Do customers identify with our website? : the effects of website identification on repeat purchase intention
King, Ruth C.
;
Schilhavy, Richard A. M.
;
Chowa, Charles
; …
- In:
International journal of electronic commerce : IJEC
20
(
2015/2016
)
3
,
pp. 319-354
Persistent link: https://www.econbiz.de/10011497351
Saved in:
5
An integrative approach to understanding customer satisfaction with e-service of online stores
Hung, Shin-yuan
;
Chen, Charlie C.
;
Huang, Ning-hung
- In:
Journal of electronic commerce research : JECR
15
(
2014
)
1
,
pp. 40-57
Persistent link: https://www.econbiz.de/10010348262
Saved in:
6
Moderating effects of product heterogeneity between online word-of-mouth and hotel sales
Lu, Qi
;
Ye, Qiang
;
Law, Rob
- In:
Journal of electronic commerce research : JECR
15
(
2014
)
1
,
pp. 1-12
Persistent link: https://www.econbiz.de/10010348272
Saved in:
7
Exploring service quality dimensions in B2b e-marketplaces
Soledad, Janita, M.
;
Javier, Miranda, F.
- In:
Journal of electronic commerce research : JECR
14
(
2013
)
4
,
pp. 363-386
Persistent link: https://www.econbiz.de/10010232541
Saved in:
8
Measuring service quality in online luxury goods retailing
Türk, Brigitte
;
Scholz, Michael
;
Berresheim, Patrick
- In:
Journal of electronic commerce research : JECR
13
(
2012
)
1
,
pp. 88-103
Persistent link: https://www.econbiz.de/10009565314
Saved in:
9
Transferring attributes of e-commerce systems into business benefits : a relationship quality perspective
Sun, Heshan
- In:
Journal of electronic commerce research : JECR
11
(
2010
)
2
,
pp. 92-109
Persistent link: https://www.econbiz.de/10008653645
Saved in:
10
Measuring the quality of e-service : scale development and initial validation
Swaid, Samar I.
;
Wigand, Rolf T.
- In:
Journal of electronic commerce research : JECR
10
(
2009
)
1
,
pp. 13-28
Persistent link: https://www.econbiz.de/10003886450
Saved in:
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