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~isPartOf:"International journal of electronic commerce : IJEC"
~isPartOf:"The service industries journal"
~subject:"Emotion"
~subject:"Online-Handel"
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Search: subject_exact:"Kundendienst"
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Emotion
Online-Handel
Customer service
36
Kundenservice
36
Beziehungsmarketing
18
Dienstleistungsqualität
18
Relationship marketing
18
Service quality
18
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15
Kundenzufriedenheit
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9
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Iglesias Argu͏̈elles, Víctor
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Ray, Daniel
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Seger-Guttmann, Tali
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Sengupta, Sanchayan
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Trendel, Olivier
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Tuan Nguyen
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International journal of electronic commerce : IJEC
The service industries journal
Journal of retailing and consumer services
18
International journal of hospitality management
16
The journal of services marketing
10
Journal of business research : JBR
8
International journal of contemporary hospitality management
7
Psychology & marketing
7
Academy of Management journal : AMJ
5
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5
Journal of service theory and practice : JSTP
5
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5
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4
Journal of service research : JSR
4
Journal of service theory and practice
4
International journal of business information systems : IJBIS
3
International journal of physical distribution & logistics management : IJPD & LM
3
International journal of quality and service sciences
3
Journal of electronic commerce research : JECR
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of retailing
3
Personnel psychology : a journal of applied research
3
SOM research reports
3
Business horizons
2
Cogent business & management
2
Edition Wissenschaft - Apprimus
2
European journal of operational research : EJOR
2
Harvard-Business-Manager : das Wissen der Besten
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
Information systems research : ISR
2
Interactive Marketing im Web 2.0+ : Konzepte und Anwendungen für ein erfolgreiches Marketingmanagement im Internet
2
Interaktionen im Dienstleistungsbereich
2
International journal of electronic customer relationship management : IJECRM
2
International journal of electronic marketing and retailing : IJEMR
2
International journal of services technology and management : IJSTM
2
Journal for global business advancement : JGBA
2
Journal of consumer marketing
2
Journal of consumer research : JCR ; an interdisciplinary bimonthly
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Journal of hospitality marketing & management
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ECONIS (ZBW)
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1
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
2
The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan
;
Ray, Daniel
;
Trendel, Olivier
;
Van …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
3
,
pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
Saved in:
3
Does emotional labor moderate customer participation and buying?
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 356-373
Persistent link: https://www.econbiz.de/10011564156
Saved in:
4
Service recovery, satisfaction and behaviour intentions : analysis of compensation and social comparison communication strategies
Vázquez Casielles, Rodolfo
;
Iglesias Argu͏̈elles, Víctor
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 83-103
Persistent link: https://www.econbiz.de/10009427705
Saved in:
5
Post-adoption behaviors of e-service customers : the interplay of cognition and emotion
Chea, Sophea
;
Luo, Margaret Meiling
- In:
International journal of electronic commerce : IJEC
12
(
2007/08
)
3
,
pp. 29-56
Persistent link: https://www.econbiz.de/10003698426
Saved in:
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