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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Confidence"
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Search: subject:"Verbraucherzufriedenheit"
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Confidence
Customer satisfaction
757
Kundenzufriedenheit
757
Consumer behaviour
480
Konsumentenverhalten
480
Beziehungsmarketing
422
Relationship marketing
422
Dienstleistungsqualität
374
Service quality
374
Online retailing
108
Online-Handel
108
Einzelhandel
101
Retail trade
101
Satisfaction
101
Customer service
85
Kundenservice
85
Beschwerdemanagement
81
Complaint management
81
E-commerce
70
Electronic Commerce
70
Brand management
61
Markenführung
61
Viral marketing
59
Virales Marketing
59
Brand image
54
Markenimage
54
Emotion
50
Vertrauen
45
Customer experience
42
Loyalty
41
Social Web
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Social web
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Customer loyalty
40
Arbeitszufriedenheit
39
Internet marketing
39
Job satisfaction
39
Online-Marketing
39
Dienstleistungssektor
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Service industry
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Lombart, Cindy
4
Louis, Didier
4
Kim, Jiyoung
2
Thurasamy Ramayah
2
Adil, Mohd
1
Ahmadi, Hormoz
1
Aktas, Gurhan
1
Al Halbusi, Hussam
1
Al-nassar, Bilal Ali Yaseen
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Aljaberi, Musheer A.
1
Alpert, Frank
1
Altinay, Levent
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Amegbe, Hayford
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Antwi, Samuel
1
Athanasopoulou, Pinelopi
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Balabanis, George
1
Bornemann, Daniel
1
Brookes, Maureen
1
Cai, Ruiying
1
Cavallero, Luisa
1
Chai, Joe Choon Yean
1
Chakraborty, Shibashish
1
Cheah, Jun-Hwa
1
Cheng, Peng
1
Chinje, Nathalie B.
1
Dash, Ganesh
1
Dhir, Amandeep
1
Dogra, Nikhil
1
Durif, Fabien
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Dwivedi, Yogesh Kumar
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Fazal-e-Hasan, Syed
1
Giovanis, Apostolos N.
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Goad, Emily A.
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Hamid, Mahmud
1
Hasan, Najmul
1
Hennig-Thurau, Thorsten
1
Huang, Dongling
1
Ifie, Kemefasu
1
Ilioudi, Stamatia
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International journal of electronic customer relationship management : IJECRM
Journal of business research : JBR
Journal of retailing and consumer services
International journal of hospitality management
12
Asia Pacific journal of marketing and logistics
10
Journal of strategic marketing
9
Journal of travel and tourism marketing
9
Cogent business & management
7
International journal of electronic marketing and retailing : IJEMR
7
Journal of hospitality marketing & management
7
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
7
Services marketing quarterly
7
The journal of services marketing
7
The service industries journal
7
International journal of e-business research : an official publication of the Information Resources Management Association
6
Pakistan journal of commerce and social sciences
6
Service business
6
The journal of business & industrial marketing
6
European journal of marketing : EJM
5
International journal of electronic business : IJEB
5
Journal of business-to-business marketing
5
Journal of electronic commerce research : JECR
5
Journal of financial services marketing : JFSM
5
Journal of internet commerce
5
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
5
Psychology & marketing
5
The international journal of bank marketing : IJBM
5
Tourism management : research, policies, practice
5
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of business excellence
4
International journal of procurement management
4
International journal of public sector performance management : IJPSPM
4
Inventi impact: retailing & consumer services
4
Journal of consumer behaviour : an international research review
4
Journal of financial services marketing
4
Journal of global information management : an official publication of the Information Resources Management Association
4
Journal of international trade & commerce
4
Journal of service research : JSR
4
Market : review for marketing theory and practice
4
Australasian marketing journal
3
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ECONIS (ZBW)
45
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1
Factors influencing behavioral intentions in livestream shopping : a cross-cultural study
Ni, Shaowen
;
Ueichi, Hideo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460857
Saved in:
2
Adoption, satisfaction, trust, and commitment of over-the-top platforms : an integrated approach
Soren, Anup Anurag
;
Chakraborty, Shibashish
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014460800
Saved in:
3
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
4
The effects of hedonic shopping values on loyalty towards small retailers : the moderating role of trust
Lee, Jaeha
;
Park, Kwangsoo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460869
Saved in:
5
Customer engagement outcomes in mobile applications : self-congruence as a moderator
Khan, Imran
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014372561
Saved in:
6
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
7
Unraveling customer repurchase intention in OFDL context : an investigation using a hybrid technique of SEM and fsQCA
Dogra, Nikhil
;
Adil, Mohd
;
Sadiq, Mohd
;
Dash, Ganesh
; …
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014253481
Saved in:
8
CSR attributions and the moderating effect of perceived CSR fit on consumer trust, identification, and loyalty
Min, Jihye
;
Kim, Jiyoung
;
Yang, Kiseol
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014253482
Saved in:
9
Positive or negative spillover? : the influence of online channel satisfaction on offline channel adoption
Teng, Hongxin
;
Xia, Qinying
;
Shou, Jiayi
;
Zhao, Jing
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013468724
Saved in:
10
The effect of the valence of forgiveness to service recovery strategies and service outcomes in food delivery apps
Kaur, Puneet
;
Talwar, Shalini
;
Islam, Nazrul
;
Salo, Jari
; …
- In:
Journal of business research : JBR
147
(
2022
),
pp. 142-157
Persistent link: https://www.econbiz.de/10013271481
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