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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~isPartOf:"Journal of marketing"
~person:"Bhatnagar, Vishal"
~person:"Nazari-Shirkouhi, Salman"
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Bhatnagar, Vishal
Nazari-Shirkouhi, Salman
Keramati, Abbas
9
Kumar, V.
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Palmatier, Robert W.
9
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International journal of electronic customer relationship management : IJECRM
Journal of marketing
Direct marketing : an international journal
1
International journal of logistics economics and globalisation
1
International journal of networking and virtual organisations : IJNVO
1
International journal of value chain management : IJVCM
1
The learning organization : TLO ; the international journal of critical studies in organizational learning
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ECONIS (ZBW)
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Identifying and prioritising critical success factors for CRM implementation : a case study
Keramati, Abbas
;
Samadi, Homa
;
Nazari-Shirkouhi, Salman
; …
- In:
International journal of electronic customer …
6
(
2012
)
3/4
,
pp. 235-256
Persistent link: https://www.econbiz.de/10009783499
Saved in:
2
Identifying and prioritising critical success factors for CRM implementation : a case study
Keramati, Abbas
;
Samadi, Homa
;
Nazari-Shirkouhi, Salman
; …
- In:
International journal of electronic customer …
6
(
2012
)
3/4
,
pp. 235-256
Persistent link: https://www.econbiz.de/10010184746
Saved in:
3
Real-time analysis on finding significance of data mining on CRM of service sector organisations : an Indian perspective
Bhatnagar, Vishal
;
Ranjan, Jayanthi
;
Singh, Raghuvir
- In:
International journal of electronic customer …
5
(
2011
)
2
,
pp. 171-201
Persistent link: https://www.econbiz.de/10009297339
Saved in:
4
Principles for successful mobile CRM in organisations from data mining perspective
Bhatnagar, Vishal
;
Ranjan, Jayanthi
- In:
International journal of electronic customer …
4
(
2010
)
3
,
pp. 280-301
Persistent link: https://www.econbiz.de/10008826195
Saved in:
5
A hierarchical structure to evaluate risk of customer relationship management (CRM) projects
Keramati, Abbas
;
Nazari-Shirkouhi, Salman
;
Moshki, H.
; …
- In:
International journal of electronic customer …
4
(
2010
)
2
,
pp. 97-124
Persistent link: https://www.econbiz.de/10003974001
Saved in:
6
Data mining tools: a CRM perspective
Ranjan, Jayanthi
;
Bhatnagar, Vishal
- In:
International journal of electronic customer …
2
(
2008
)
4
,
pp. 315-331
Persistent link: https://www.econbiz.de/10003787128
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