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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~isPartOf:"Journal of service management"
~isPartOf:"Marketing intelligence & planning"
~subject:"Customer satisfaction"
~subject:"Einzelhandel"
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Search: subject_exact:"Beziehungsmanagement"
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Customer satisfaction
Einzelhandel
Beziehungsmarketing
343
Relationship marketing
343
Consumer behaviour
138
Konsumentenverhalten
138
Kundenzufriedenheit
88
Dienstleistungsqualität
75
Service quality
75
E-commerce
46
Social Web
46
Social web
46
Electronic Commerce
45
Customer integration
39
Kundenintegration
39
Brand management
38
Markenführung
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Brand image
29
Internet marketing
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Markenimage
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Online-Marketing
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Brand
26
Markenartikel
25
Customer value
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Kundenwert
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customer relationship management
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Confidence
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Online retailing
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Online-Handel
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Dienstleistungssektor
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Marketing management
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Marketingmanagement
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Service industry
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CRM
18
Betriebliche Wertschöpfung
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Customer experience
16
Services
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Aksoy, Lerzan
3
Ponsignon, Frederic
3
Al-nassar, Bilal Ali Yaseen
2
Bang, Nguyen
2
Buoye, Alexander
2
Edvardsson, Bo
2
Keiningham, Timothy
2
Sohn, Changsoo
2
Tronvoll, Bård
2
Abratt, Russell
1
Abu-Shanab, Emad
1
Agrawal, Shiv Ratan
1
Ahmed, Waqar
1
Al-Wugayan, Adel A. A.
1
Albrecht, Carmen-Maria
1
Alhawari, Samer
1
Alkire, Linda
1
Allsopp, Jason
1
Arbore, Alessandro
1
Arsalan Najmi
1
Atchariyachanvanich, Kanokwan
1
Batat, Wided
1
Bellamkonda, Raja Shekhar
1
Bhardwaj, Renu
1
Birgelen, Marcel van
1
Bjelic, Marija
1
Bloemer, Johanna M.
1
Bornemann, Torsten
1
Bouzdine-Chameeva, Tatiana
1
Breazeale, Michael
1
Burton, Jamie
1
Busacca, Bruno
1
Bustamante, Juan Carlos
1
Cambra-Fierro, Jesus
1
Cardinale, Sylvia
1
Chang, Kirk
1
Chang, Younghoon
1
Chaniotakis, Ioannis E.
1
Chen, Chien-Chih
1
Chen, Chien-Chou
1
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Published in...
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International journal of electronic customer relationship management : IJECRM
Journal of service management
Marketing intelligence & planning
Journal of retailing and consumer services
373
Journal of business research : JBR
168
International journal of hospitality management
137
The journal of services marketing
117
The service industries journal
66
Journal of hospitality marketing & management
64
Journal of retailing
59
Journal of travel and tourism marketing
58
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Cogent business & management
50
Tourism management : research, policies, practice
50
Services marketing quarterly
47
Asia Pacific journal of marketing and logistics
44
Journal of service research : JSR
44
Journal of strategic marketing
44
Service business
44
The international review of retail, distribution and consumer research
44
International journal of retail & distribution management
41
Journal of the Academy of Marketing Science
41
Industrial marketing management : the international journal for industrial and high-tech firms
38
Psychology & marketing
36
The journal of business & industrial marketing
36
International journal of retail and distribution management
35
The international journal of bank marketing : IJBM
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
33
The TQM journal : the international review of organizational improvement
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of electronic marketing and retailing : IJEMR
28
European journal of marketing : EJM
27
Journal of marketing
27
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
SpringerLink / Bücher
24
Total quality management & business excellence
24
International journal of quality and service sciences
23
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
23
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ECONIS (ZBW)
100
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1
The impact of financial performance and corporate reputation on customer purchases : the role of stakeholders and brand value in the automotive sector
Sánchez-Iglesias, Nuria
;
García-Madariaga, Jesús
; …
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 23-39
Persistent link: https://www.econbiz.de/10014469191
Saved in:
2
Low-literate customer experience : an empirical exploration
Mishra, Anubhav A.
;
Verma, Megha
- In:
Marketing intelligence & planning
42
(
2024
)
1
,
pp. 59-83
Persistent link: https://www.econbiz.de/10014469193
Saved in:
3
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
4
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
5
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
6
Decoding consumers' CSR scepticism : service recovery experience perspective
Kushwah, Mihir Kumar
;
Srivastava, Himanshu Shekhar
- In:
Marketing intelligence & planning
41
(
2023
)
3
,
pp. 265-278
Persistent link: https://www.econbiz.de/10014312974
Saved in:
7
Consumer discrimination in service recovery situations
Rohden, Simoni F.
;
Santos, Cristiane Pizzutti dos
- In:
Marketing intelligence & planning
41
(
2023
)
3
,
pp. 293-309
Persistent link: https://www.econbiz.de/10014312978
Saved in:
8
Channel integration in grocery retailers via mobile applications
Yen, Yung-Shen
- In:
Marketing intelligence & planning
41
(
2023
)
4
,
pp. 427-441
Persistent link: https://www.econbiz.de/10014313029
Saved in:
9
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
10
Designing augmented reality services for enhanced customer experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
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