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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~person:"Al-nassar, Bilal Ali Yaseen"
~person:"Lee, Dong-il"
~subject:"Beziehungsmarketing"
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Beziehungsmarketing
Relationship marketing
4
Confidence
3
Customer satisfaction
3
Kundenzufriedenheit
3
Vertrauen
3
E-commerce
2
Electronic Commerce
2
Innovation adoption
2
Innovationsakzeptanz
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Jordan
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Jordanien
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Mobile Business
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Mobile business
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Mobile communications
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Mobilkommunikation
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TAM
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e-CRM performance
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e-customer relationship management
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technology acceptance model
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Consumer behaviour
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Customer service
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Data protection
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Datenschutz
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Dienstleistungsqualität
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EOU
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ESQ
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FIC
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Factor analysis
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Faktorenanalyse
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Konsumentenverhalten
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Kundenservice
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Mobile phone
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Mobiltelefon
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Service quality
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South Korea
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Südkorea
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customer commitment
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customer loyalty
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customer trust
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Al-nassar, Bilal Ali Yaseen
Lee, Dong-il
Keramati, Abbas
9
Ranjan, Jayanthi
5
Chen, Tser-yieth
4
Madhani, Pankaj M.
4
Sangle, Purnima S.
4
Awasthi, Preety
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Bhatnagar, Vishal
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Ganesh, K.
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Muhammad Anshari
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Nazari-Shirkouhi, Salman
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Sohn, Changsoo
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Abdullateef, Aliyu Olayemi
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Abu-Shanab, Emad
2
Albadvi, Amir
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Alhawari, Samer
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Askari, Narges
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Aziz, R. Abd El
2
Essawi, N. El
2
Gupta, Ashish
2
Hajiheydari, Nastaran
2
Hashemi, Novin
2
Hsieh, Ming-yuan
2
Lee, Hyejun
2
Mohammad Nabil Almunawar
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Mokhtar, Sany Sanuri Mohd
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Moshki, H.
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Parthiban, P.
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Punniyamoorthy, M.
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Sahu, G. P.
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Samadi, Homa
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Sinisalo, Jaakko
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Zavareh, Javad Toufighi
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Abdolvand, Neda
1
Abdul-Rahman, Maria
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Adebanjo, Dotun
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Agarwal, Ruchi
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Agrawal, Shiv Ratan
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Ahmed, Waqar
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International journal of electronic customer relationship management : IJECRM
International journal of internet and enterprise management : IJIEM
1
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ECONIS (ZBW)
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The impact of e-service quality and ease of use of e-customer relationship management : a study of mobile phone services in Jordan
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
Saved in:
2
The customer trust and customer commitment of e-customer relationship management : study at Jordan of mobile phone services
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
9
(
2015
)
1
,
pp. 33-55
Persistent link: https://www.econbiz.de/10011575147
Saved in:
3
The effects of mobile CRM activities on trust-based commitment
Sohn, Changsoo
;
Lee, Dong-il
;
Lee, Hyejun
- In:
International journal of electronic customer …
5
(
2011
)
2
,
pp. 130-152
Persistent link: https://www.econbiz.de/10009297349
Saved in:
4
The role of satisfaction and trust in mobile CRM activities
Lee, Dong-il
;
Sohn, Changsoo
;
Lee, Hyejun
- In:
International journal of electronic customer …
2
(
2008
)
2
,
pp. 101-119
Persistent link: https://www.econbiz.de/10003836324
Saved in:
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