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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~subject:"Consumer behaviour"
~subject:"Electronic Commerce"
~subject:"Kundenzufriedenheit"
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Consumer behaviour
Electronic Commerce
Kundenzufriedenheit
Mobile communications
10
Mobilkommunikation
10
Beziehungsmarketing
8
Relationship marketing
8
Customer satisfaction
4
E-commerce
4
Dienstleistungsqualität
3
Innovation adoption
3
Innovationsakzeptanz
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Mobile phone
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Mobiltelefon
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Service quality
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Customer service
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Jordan
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Jordanien
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Konsumentenverhalten
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Kundenservice
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Mobile Anwendung
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Mobile application
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TAM
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e-CRM performance
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e-customer relationship management
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technology acceptance model
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Beschwerdemanagement
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Dienstleistungssektor
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Al-nassar, Bilal Ali Yaseen
2
Alshurideh, D. Muhammad
1
Bodendorf, Freimut
1
Kumar, Satinder
1
Kumari, Parveen
1
Ramsingh, Sanjay
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Sastry, M. K. S.
1
Schobert, Andreas
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International journal of electronic customer relationship management : IJECRM
Journal of retailing and consumer services
59
Telecommunications policy : the international journal of digital economy, data sciences and new media
38
SpringerLink / Bücher
20
Journal of business research : JBR
19
Technological forecasting & social change : an international journal
18
International journal of hospitality management
16
International journal of business information systems : IJBIS
15
Information systems research : ISR
14
International journal of electronic business
13
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
13
Asia Pacific journal of marketing and logistics
12
Cogent business & management
12
International journal of internet marketing and advertising : IJIMA
11
The journal of services marketing
11
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
10
International journal of e-business research : an official publication of the Information Resources Management Association
10
International journal of bank marketing
9
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
9
International journal of business innovation and research
8
International journal of contemporary hospitality management
8
International journal of services and operations management
8
International journal of technology marketing : IJTMkt
8
The service industries journal
8
Global business review
7
Information technology and management
7
International journal of electronic marketing and retailing : IJEMR
7
International journal of retail & distribution management
7
International journal of services, economics and management
7
Journal of strategic marketing
7
Journal of travel and tourism marketing
7
The international journal of bank marketing : IJBM
7
International journal of consumer studies
6
Journal of global information management : an official publication of the Information Resources Management Association
6
Journal of hospitality marketing & management
6
Journal of internet commerce
6
Journal of promotion management : innovations in planning and applied research
6
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
6
Marketing intelligence & planning
6
Mobile commerce : Grundlagen, Geschäftsmodelle, Erfolgsfaktoren
6
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ECONIS (ZBW)
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1
The impact of e-service quality and ease of use of e-customer relationship management : a study of mobile phone services in Jordan
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
Saved in:
2
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
3
Do electronic loyalty programs still drive customer choice and repeat purchase behaviour?
Alshurideh, D. Muhammad
- In:
International journal of electronic customer …
12
(
2019
)
1
,
pp. 40-57
Persistent link: https://www.econbiz.de/10012253349
Saved in:
4
The customer trust and customer commitment of e-customer relationship management : study at Jordan of mobile phone services
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
9
(
2015
)
1
,
pp. 33-55
Persistent link: https://www.econbiz.de/10011575147
Saved in:
5
Integrated CRM strategy to improve the satisfaction of mobile telephone customers
Sastry, M. K. S.
;
Ramsingh, Sanjay
- In:
International journal of electronic customer …
5
(
2011
)
1
,
pp. 46-57
Persistent link: https://www.econbiz.de/10009296350
Saved in:
6
Enhancing e-CRM in the insurance industry by mobile e-services
Bodendorf, Freimut
;
Schobert, Andreas
- In:
International journal of electronic customer …
1
(
2007/08
)
3
,
pp. 269-278
Persistent link: https://www.econbiz.de/10003754367
Saved in:
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