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~isPartOf:"International journal of financial services management : IJFSM"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Glossary included"
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Search: subject_exact:"Retailgeschäft von Banken"
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Dienstleistungsqualität
5
Personal banking
5
Privatkundengeschäft
5
Service quality
5
Customer satisfaction
4
Kundenzufriedenheit
4
Beschwerdemanagement
2
Complaint management
2
India
2
Indien
2
SERVQUAL
2
United Arab Emirates
2
Vereinigte Arabische Emirate
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customer satisfaction
2
retail banking
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service quality
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ATM
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Bangladesch
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Bangladesh
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Bank
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Bankgeschäft
1
Banking services
1
Beziehungsmarketing
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Consumer behaviour
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Customer service
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Distribution channel
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Electronic Banking
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Electronic banking
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Konsumentenverhalten
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Kundenservice
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Relationship marketing
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SERVPERF
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SST
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Structural equation model
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Strukturgleichungsmodell
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UAE
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United Arab Emirates Banks
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channel preferences
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Aufsatz in Zeitschrift
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English
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Ayyagari, Madhavi
1
Das, Bhagaban
1
Gera, Rajat
1
Jham, Vimi
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Mandal, Pratap Chandra
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Nikhil Chandra Shil
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Parahoo, Sanjai K.
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International journal of financial services management : IJFSM
Die Bank
59
The international journal of bank marketing : IJBM
48
Journal of financial services marketing : JFSM
30
Bank-Archiv : Zeitschrift für das gesamte Bank- und Börsenwesen : journal of banking and financial research
18
Journal of retailing and consumer services
16
Bank-Praktiker : rechtssicher, revisionsfest, risikogerecht
13
Journal of banking & finance
13
International journal of bank marketing
9
The service industries journal
9
Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
9
The journal of services marketing
7
Journal of financial services marketing
6
Journal of payments strategy & systems
6
Revue d'économie financière : revue trimestrielle de l'Association Europe finances régulations
6
The international journal of human resource management
6
The journal of credit risk : published quarterly by Incisive Media
6
Banks and bank systems : international research journal
5
Journal of Asian finance, economics and business : JAFEB
5
Journal of financial regulation and compliance : an international journal
5
Statistiken / Oesterreichische Nationalbank : Daten & Analysen
5
Thunderbird international business review
5
Banking and information technology : BIT ; a strategic report for top management
4
Global business review
4
International journal of services and operations management
4
Journal of digital banking
4
Journal of financial services research : JFSR
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Journal of strategic marketing
4
Long range planning : LRP ; international journal of strategic management
4
Managing service quality : MSQ ; an international journal
4
Marketing intelligence & planning
4
Services marketing quarterly
4
The review of financial studies
4
African journal of economic and management studies : AJEMS
3
Applied economics
3
Applied financial economics
3
Bank i kredyt / Polnische Ausgabe
3
Cogent business & management
3
Credit and capital markets : Kredit und Kapital
3
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ECONIS (ZBW)
5
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1
Empirical investigation of antecedents of perceived recovery service quality : evidence from retail banking in United Arab Emirates
Jham, Vimi
- In:
International journal of financial services management …
9
(
2019
)
4
,
pp. 369-385
Persistent link: https://www.econbiz.de/10012147267
Saved in:
2
Personal touch or convenient tech? : an investigation of customer channel preferences in retail banking
Ayyagari, Madhavi
;
Parahoo, Sanjai K.
- In:
International journal of financial services management …
9
(
2018
)
2
,
pp. 103-118
Persistent link: https://www.econbiz.de/10011914143
Saved in:
3
Post-service recovery customer satisfaction in Indian retail banking : a qualitative perspective
Mandal, Pratap Chandra
- In:
International journal of financial services management …
8
(
2015
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011407241
Saved in:
4
Satisfaction management in retail financial services : an analysis of gap in perceived quality
Nikhil Chandra Shil
;
Das, Bhagaban
- In:
International journal of financial services management …
5
(
2011/11
)
3
,
pp. 256-271
Persistent link: https://www.econbiz.de/10009707029
Saved in:
5
A path analysis of perceived service quality, customer satisfaction, perceived value, and behavioural intentions in Indian retail banking
Gera, Rajat
- In:
International journal of financial services management …
5
(
2011
)
1
,
pp. 83-105
Persistent link: https://www.econbiz.de/10008907168
Saved in:
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