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~isPartOf:"International journal of happiness and development"
~isPartOf:"Journal of economic behavior & organization : JEBO"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Kundenservice"
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Search: subject:"Satisfaction"
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Kundenservice
Customer satisfaction
427
Kundenzufriedenheit
425
Consumer behaviour
344
Konsumentenverhalten
344
Satisfaction
294
Beziehungsmarketing
260
Relationship marketing
260
Zufriedenheit
233
Dienstleistungsqualität
221
Service quality
221
Lebensqualität
144
Quality of life
144
Einzelhandel
89
Retail trade
89
Online retailing
80
Online-Handel
80
Arbeitszufriedenheit
66
Job satisfaction
66
happiness
63
Customer service
49
Deutschland
47
Germany
47
E-commerce
46
Electronic Commerce
46
Estimation
46
Schätzung
46
Emotion
42
Viral marketing
40
Virales Marketing
40
Happiness
37
Brand management
36
Markenführung
36
life satisfaction
34
Beschwerdemanagement
33
Complaint management
33
Confidence
32
Customer loyalty
32
Vertrauen
32
Brand image
27
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English
49
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Söderlund, Magnus
3
Asante, Daniel
2
Asante, Eric Adom
2
Cambra-Fierro, Jesús
2
Fazal-e-Hasan, Syed
2
Kwamega, Michael
2
Mortimer, Gary
2
Park, Eunil
2
Polo-Redondo, Yolanda
2
Prentice, Catherine
2
Tang, Chunyong
2
Al Hakim, Zeina T.
1
Altinigne, Nesenur
1
Andersson, Pernille K.
1
Arikan, Esra
1
Arli, Denni
1
Ashill, Nicholas J.
1
Bae, Kunwoo
1
Bagherzadeh, Ramin
1
Berbel-Pineda, Juan M.
1
Bicho, Marta
1
Boakye, Kwabena G.
1
Bougoure, Ursula Sigrid
1
Bressolles, Gregory
1
Brush, Gregory J.
1
Bulmer, Sandy
1
Casidy, Riza
1
Chen, Nuoya
1
Chen, Tom
1
Cheng, Kenny Teoh Guan
1
Cho, Youngju
1
Cuny, Caroline
1
Dootson, Paula
1
Durrieu, François
1
Elms, Jonathan
1
Fan, Xiucheng
1
Gheshlaghi, Mahnaz
1
Gibbs, Tanya
1
Gong, Xiushuang
1
Gustafsson, Anders
1
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International journal of happiness and development
Journal of economic behavior & organization : JEBO
Journal of retailing and consumer services
The journal of services marketing
50
International journal of hospitality management
47
Journal of business research : JBR
36
Journal of service research : JSR
20
Journal of service research
16
International journal of contemporary hospitality management
15
The service industries journal
14
Journal of hospitality marketing & management
13
Journal of service management
11
Journal of service theory and practice
11
Service business
11
Services marketing quarterly
11
Journal of retailing
10
Journal of service theory and practice : JSTP
10
The TQM journal : the international review of organizational improvement
10
Managing service quality : MSQ ; an international journal
9
International journal of business and economics
8
Journal of the Academy of Marketing Science
8
Psychology & marketing
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
European journal of marketing
7
European journal of marketing : EJM
7
Journal of air transport management
7
The Cornell hospitality quarterly
7
Cogent business & management
6
International journal of quality and service sciences
6
International journal of services and operations management
6
International journal of services, economics and management
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of travel and tourism marketing
6
Asia Pacific journal of marketing and logistics
5
European research studies
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of production economics
5
International journal of productivity and quality management : IJPQM
5
Marketing letters : a journal of research in marketing
5
Tourism management perspectives : TMP
5
Australasian marketing journal
4
Benchmarking : an international journal ; BIJ
4
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ECONIS (ZBW)
49
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1
Exploring the influence mechanism of chatbot-expressed humor on service
satisfaction
in online customer service
Xie, Yuguang
;
Liang, Changyong
;
Zhou, Peiyu
;
Jiang, Li
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
Saved in:
2
Can chatbot customer service match human service agents on customer
satisfaction
? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
3
Understanding the user
satisfaction
and loyalty of customer service chatbots
Hsu, Chin-Lung
;
Lin, Judy Chuan-Chuan
- In:
Journal of retailing and consumer services
71
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014253676
Saved in:
4
How situational circumstances modify the effects of frontline employees' competences on customer
satisfaction
with the store
Lucia-Palacios, Laura
;
Pérez-López, Raúl
; …
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132197
Saved in:
5
The happy virtual agent and its impact on the human customer in the service encounter
Sonderlund, Magnus
;
Oikarinen, Eeva-Liisa
;
Teck Ming Tan
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012434270
Saved in:
6
Managing service encounters with emotional intelligence
Prentice, Catherine
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
Saved in:
7
Examining the impact of service robot communication styles on customer intimacy following service failure
Park, Junsung
;
Yoo, Joon Woo
;
Cho, Youngju
;
Park, Heejun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014372639
Saved in:
8
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
9
May robots be held responsible for service failure and recovery? : the role of robot service provider agents' human-likeness
Arikan, Esra
;
Altinigne, Nesenur
;
Kuzgun, Ebru
;
Okan, Mehmet
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014240279
Saved in:
10
Leveraging perceived HPWS to improve service encounter quality in high-contact service industries
Asante, Daniel
;
Tang, Chunyong
;
Asante, Eric Adom
; …
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014303270
Saved in:
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