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~isPartOf:"International journal of hospitality management"
~isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"Psychology & marketing"
~person:"Ha Thu Nguyen"
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Customer satisfaction
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customer satisfaction
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Ha Thu Nguyen
Han, Heesup
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Jang, Soocheong
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Mattila, Anna S.
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Guchait, Priyanko
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Hyun, Sunghyup Sean
7
Shahin, Arash
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International journal of hospitality management
International journal of productivity and quality management : IJPQM
Psychology & marketing
International journal of electronic marketing and retailing : IJEMR
1
Journal of Asia Business Studies
1
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ECONIS (ZBW)
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Drivers of service productivity in the hospitality industry : a customer perspective
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Truong Trong Hoang
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 464-489
Persistent link: https://www.econbiz.de/10014364110
Saved in:
2
Insights into customer online reviews of service quality in hotels : evidence from Vietnam
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Nguyen Hoang
;
Phong Thai Le
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 265-292
Persistent link: https://www.econbiz.de/10013369910
Saved in:
3
An application of the Kano model and retail service quality scale to Vietnamese supermarkets
Ha Thu Nguyen
- In:
International journal of productivity and quality …
31
(
2020
)
2
,
pp. 189-206
Persistent link: https://www.econbiz.de/10012516275
Saved in:
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