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~isPartOf:"International journal of hospitality management"
~isPartOf:"International journal of productivity and quality management : IJPQM"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Quality management
484
Qualitätsmanagement
484
Hotel industry
442
Hotellerie
442
Consumer behaviour
325
Konsumentenverhalten
325
Beziehungsmarketing
310
Relationship marketing
310
Dienstleistungsqualität
300
Service quality
300
Customer satisfaction
261
Gastronomie
167
Restaurant industry
167
Hospitality industry
152
Gastgewerbe
150
Firm performance
129
Unternehmenserfolg
129
Environmental management
122
Umweltmanagement
121
Industrie
118
Manufacturing industries
118
Corporate Social Responsibility
116
Corporate social responsibility
116
USA
110
United States
110
Brand management
106
Markenführung
106
Arbeitsverhalten
103
Work behaviour
103
Hospital
101
Krankenhaus
101
Arbeitszufriedenheit
94
Job satisfaction
94
Performance measurement
92
Performance-Messung
92
Führungsstil
91
Leadership style
91
Human Resource Management
86
Lieferkette
86
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157
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261
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261
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261
Case study
3
Fallstudie
3
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English
261
Author
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Han, Heesup
11
Jang, Soocheong
10
Mattila, Anna S.
9
Guchait, Priyanko
7
Wong, IpKin Anthony
6
Shahin, Arash
5
Hyun, Sunghyup Sean
4
Kim, Wansoo
4
Prentice, Catherine
4
Wu, Luorong
4
Ha Thu Nguyen
3
Ha, Jooyeon
3
Kim, Hyunsu
3
Lai, Ivan K. W.
3
Lee, Lindsey
3
Lu, Lu
3
Madera, Juan M.
3
Qu, Hailin
3
Ryu, Kisang
3
So, Kevin Kam Fung
3
Torres, Edwin N.
3
Xu, Xun
3
Yu, Jongsik
3
Adil, Mohd
2
Al-Hawary, Sulieman Ibraheem Shelash
2
Anh Thi Tu Le
2
Back, Ki-Joon
2
Bai, Billy
2
Bulchand-Gidumal, Jacques
2
Busser, James A.
2
Chang, Kuo-Chien
2
Cheng, Bao
2
Eldridge, Steve
2
Gamage, Thilini Chathurika
2
Gao, Yixing
2
Hanks, Lydia
2
He, Zeya
2
Hua, Nan
2
Huey Chern Boo
2
Hwang, Jinsoo
2
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Published in...
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International journal of hospitality management
International journal of productivity and quality management : IJPQM
Journal of retailing and consumer services
303
Journal of business research : JBR
206
The journal of services marketing
151
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
103
The service industries journal
98
Journal of hospitality marketing & management
93
International journal of contemporary hospitality management
85
Journal of travel and tourism marketing
85
Tourism management : research, policies, practice
76
Journal of service research : JSR
63
Industrial marketing management : the international journal for industrial and high-tech firms
62
The TQM journal : the international review of organizational improvement
62
Service business
59
Journal of service management
58
Cogent business & management
56
Services marketing quarterly
56
Asia Pacific journal of marketing and logistics
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
Journal of strategic marketing
49
Journal of the Academy of Marketing Science
47
Journal of air transport management
44
The international journal of bank marketing : IJBM
44
Total quality management & business excellence
43
International journal of services and operations management
42
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
42
European journal of marketing : EJM
41
Psychology & marketing
41
The journal of business & industrial marketing
41
International journal of quality and service sciences
40
International journal of electronic customer relationship management : IJECRM
39
International journal of quality & reliability management
35
Tourism management perspectives : TMP
35
Journal of retailing
34
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
34
Managing service quality : MSQ ; an international journal
33
SpringerLink / Bücher
33
Journal of hospitality and tourism insights
32
Journal of marketing
32
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ECONIS (ZBW)
261
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1
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10
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261
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date (oldest first)
1
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
2
Effects of leader behaviors on extra-role proactive service : the role of cultural tightness-looseness
Rescalvo-Martin, Elisa
;
Gutierrez, Leopoldo
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457831
Saved in:
3
Development of lean production system using value stream mapping approach : a case study
Sharma, Vikram
;
Virmani, Naveen
- In:
International journal of productivity and quality …
30
(
2020
)
2
,
pp. 168-185
Persistent link: https://www.econbiz.de/10012254788
Saved in:
4
The negative effect of service robots' affective human-likeness on consumer satisfaction in frontline service encounters
Li, You
;
Liang, Zhehao
;
Wang, Yawei
;
Chang, Yaping
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014487592
Saved in:
5
Customer experience
management
strategies in upscale restaurants : lessons from the Covid-19 pandemic
Bonfanti, Angelo
;
Vigolo, Vania
;
Yfantidou, Georgia
; …
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014282504
Saved in:
6
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Mihalik, Brian J.
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266162
Saved in:
7
Food delivery application quality in customer brand loyalty formation : identifying its antecedent and outcomes
Lee, Soyeun Olivia
;
Han, Heesup
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227210
Saved in:
8
What an amazing experience! : the role of authenticity and engagement in upscale hotels
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440005
Saved in:
9
The effect of COVID-19 on hotel booking intentions: Investigating the roles of message appeal type and brand loyalty
Ju, Yongwook
;
Jang, Soocheong
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013482202
Saved in:
10
Journey to a fond memory : how memorability mediates a dynamic customer experience and its consequent outcomes
Li, Jing
;
Ma, Forest
;
DiPietro, Robin B.
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209276
Saved in:
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