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~isPartOf:"International journal of hospitality management"
~isPartOf:"International journal of services and operations management"
~isPartOf:"The journal of services marketing"
~type_genre:"Article in journal"
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Services
89
Dienstleistung
82
Dienstleistungsqualität
45
Service quality
45
Dienstleistungssektor
39
Service industry
39
Beziehungsmarketing
33
Relationship marketing
33
Consumer behaviour
25
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Konsumentenverhalten
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Kundenservice
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Customer satisfaction
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Customer integration
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Kundenintegration
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Innovation
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Dienstleistungsmarketing
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Service-Dominant Logic
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Services marketing
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Innovationsmanagement
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Service encounter
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Lieferantenmanagement
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Service management
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Robot
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Roboter
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Service delivery
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Unternehmensdienstleistung
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Alkire, Linda
2
Barrios, Andrés
2
Benoit, Sabine
2
Bruce, Helen L.
2
Clergue, Valentina
2
Edvardsson, Bo
2
Etemad-Sajadi, Reza
2
Finsterwalder, Jörg
2
Heo, Cindy Yoonjoung
2
Huiskonen, Janne
2
Karppinen, Henri
2
Liu, Canmian
2
Rosenbaum, Mark
2
Russell-Bennett, Rebekah
2
Seppänen, Kaisa
2
Sharma, Piyush
2
Tang, Ta-Wei
2
Witell, Lars
2
Wuenderlich, Nancy V.
2
Xie, Lishan
2
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1
Akaka, Melissa Archpru
1
Aksoy, Lerzan
1
Al-Wugayan, Adel A. A.
1
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1
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Anderson, Sidney
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Andreassen, Tor Wallin
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1
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1
Baek, Tae Hyun
1
Baker, Virginia
1
Ball, Joan
1
Ballantyne, David
1
Barbosa, Belem
1
Baron, Steve
1
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1
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International journal of hospitality management
International journal of services and operations management
The journal of services marketing
The service industries journal
66
Journal of service management
59
Journal of business research : JBR
55
Journal of service research : JSR
44
Services marketing quarterly
27
Industrial marketing management : the international journal for industrial and high-tech firms
26
International journal of production economics
24
Journal of retailing and consumer services
24
The journal of business & industrial marketing
22
International journal of services technology and management
21
Journal of service research
21
European review of service economics and management
19
Service business
19
European journal of operational research : EJOR
17
European journal of marketing : EJM
15
Información comercial española : ICE : revista de economía
15
Revue d'économie industrielle
15
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
14
Management science : journal of the Institute for Operations Research and the Management Sciences
14
International journal of quality and service sciences
12
International journal of contemporary hospitality management
11
International journal of services and standards
11
Journal of marketing
11
Managing service quality : MSQ ; an international journal
11
Research policy : policy, management and economic studies of science, technology and innovation
11
International journal of innovation management
10
International journal of production research
10
International journal of business information systems : IJBIS
9
Marketing theory
9
Production and operations management : an international journal of the Production and Operations Management Society
9
Structural change and economic dynamics : SC+ED
9
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
9
Applied economics letters
8
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
8
International journal of services, economics and management
8
Journal of Southeast Asian economies
8
Journal of business economics : JBE
8
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ECONIS (ZBW)
95
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1
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
2
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
3
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
4
SDG commentary: economic services for work and growth for all humans
Subramony, Mahesh
;
Rosenbaum, Mark
- In:
The journal of services marketing
38
(
2024
)
2
,
pp. 190-216
Persistent link: https://www.econbiz.de/10014473616
Saved in:
5
Service encounter and value co-creation in fundraising activities at the NPO sector
Klafke, Renata
;
Barrios, Andrés
;
Didonet, Simone Regina
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 851-861
Persistent link: https://www.econbiz.de/10014333402
Saved in:
6
Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle
;
Furrer, Olivier
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
Saved in:
7
The service empowerment model : a collaborative approach to reducing vulnerability
Koppenhafer, Leslie
;
Scott, Kristin
;
Weaver, Todd
; …
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 911-926
Persistent link: https://www.econbiz.de/10014333406
Saved in:
8
Reprint of: Instilling the core tenets of hospitality in healthcare services : the role of service assurance and social presence
Etemad-Sajadi, Reza
;
Heo, Cindy Yoonjoung
;
Clergue, …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-6
Persistent link: https://www.econbiz.de/10014334776
Saved in:
9
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
10
Role of trust in customer attitude and behaviour formation towards social service robots
Della Corte, Valentina
;
Sepe, Fabiana
;
Gursoy, Dogan
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014440008
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