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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of advertising : official publication of the American Academy of Advertising"
~isPartOf:"Management international review : mir ; journal of international business"
~subject:"Customer service"
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International journal of hospitality management
Journal of advertising : official publication of the American Academy of Advertising
Management international review : mir ; journal of international business
Journal of business research : JBR
2
Diskussionsbeiträge / Fachbereich Wirtschaftswissenschaft, FernUniversität in Hagen : Diskussionspapier
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Intercultural business communication and simulation and gaming methodology
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Professionelles Sales & Service Management : Vorsprung durch konsequente Kundenorientierung
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Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
2
The role of language in the online evaluation of hospitality service encounters : an empirical study
Mariani, Marcello M.
;
Borghi, Matteo
;
Kazakov, Sergey
- In:
International journal of hospitality management
78
(
2019
),
pp. 50-58
Persistent link: https://www.econbiz.de/10012012699
Saved in:
3
"How may I help you?" : says a robot : examining language styles in the service encounter
Choi, Sungwoo
;
Liu, Qing
;
Mattila, Anna S.
- In:
International journal of hospitality management
82
(
2019
),
pp. 32-38
Persistent link: https://www.econbiz.de/10012121389
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