//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of hospitality and tourism insights"
~isPartOf:"Journal of hospitality marketing & management"
~subject:"Arbeitsverhalten"
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"proactive"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Arbeitsverhalten
Customer satisfaction
Dienstleistungsqualität
10
Service quality
10
Customer service
9
Kundenservice
9
Work behaviour
9
Arbeitszufriedenheit
7
Hospital
7
Job satisfaction
7
Krankenhaus
7
Führungsstil
6
Leadership style
6
Hotel industry
5
Hotellerie
5
Leistungsmotivation
5
Proactive customer service performance
5
Proactive personality
5
Work motivation
5
Arbeitsleistung
4
Beziehungsmarketing
4
Job performance
4
Kundenzufriedenheit
4
Personality psychology
4
Persönlichkeitspsychologie
4
Relationship marketing
4
Arbeitskräfte
3
Employee retention
3
Environmental management
3
Gastgewerbe
3
Hospitality industry
3
Mitarbeiterbindung
3
Performance measurement
3
Performance-Messung
3
Umweltmanagement
3
Workforce
3
Arbeitsgruppe
2
Career development
2
Coronavirus
2
Customer incivility
2
more ...
less ...
Online availability
All
Undetermined
12
Type of publication
All
Article
12
Type of publication (narrower categories)
All
Article in journal
12
Aufsatz in Zeitschrift
12
Language
All
English
12
Author
All
Ataul Karim Patwary
1
Buil, Isabel
1
Cheng, Bao
1
Cheng, Tan
1
Choo, Wei Chong
1
Deng, Xincai
1
Derweanna Bah Simpong
1
Dong, Yun
1
Du, Juan
1
Guo, Gongxing
1
Guo, Yulang
1
Helal, Mohamed Youssef Ibrahim
1
Jang, Jichul
1
Jo, WooMi
1
Jolly, Phillip M.
1
Kim, Jinok Susanna
1
King, Ceridwyn
1
Lin, Xinyue
1
Lyu, Yijing
1
Ma, Emily Jintao
1
Mansor, Zuraina Dato’
1
Matute, Jorge
1
Mohd Fadil Mohd Yusof
1
Muhammad Khalilur Rahman
1
Pardos Martínez, Eva
1
Peng, Yan
1
Siti Fatimah Ab Ghaffar
1
Wang, Chung-Jen
1
Wang, Yao-Chin
1
Xiong, Lina
1
Xu, Shi
1
Yan, Zhen
1
Ye, Yijiao
1
Zhang, Pan
1
Zhao, Lijing
1
Zhao, Shuming
1
Zhou, Xing
1
Zhu, Hong
1
more ...
less ...
Published in...
All
International journal of hospitality management
Journal of hospitality and tourism insights
Journal of hospitality marketing & management
Journal of vocational behavior
17
Career development international : the journal for executive, consultants, academics and individuals
5
Human relations : towards the integration of the social sciences
5
International journal of contemporary hospitality management
5
International journal of human resource management
5
Journal of management & organization : JMO
5
Leadership & organization development journal
5
Cogent business & management
4
Journal of business ethics : JOBE
4
Journal of career development
4
Journal of managerial psychology
4
The service industries journal
4
Baltic journal of management : BJM
3
European management journal
3
Frontiers of business research in China : selected publications from Chinese universities
3
Human relations
3
Journal of business and psychology
3
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
3
Personnel review
3
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
3
Career development international
2
Employee relations
2
Human resource management journal
2
Human resource management journal : HRMJ ; the definitive journal linking human resource management policy and practice
2
Human resource management review
2
Human systems management : HSM
2
International journal of organizational analysis
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of leadership & organizational studies : JLOS
2
Journal of management
2
Journal of open innovation : technology, market, and complexity
2
Management decision
2
Management decision : MD
2
Management research review
2
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
2
Proactivity at work : making things happen in organizations
2
The international journal of human resource management
2
more ...
less ...
Source
All
ECONIS (ZBW)
12
Showing
1
-
10
of
12
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
From empowering leadership to
proactive
work behavior in hospitality : a study of multiple cross-level mediation processes
Wang, Chung-Jen
- In:
Journal of hospitality and tourism insights
7
(
2024
)
1
,
pp. 371-393
Persistent link: https://www.econbiz.de/10014467521
Saved in:
2
Do illegitimate tasks undermine hospitality employees'
proactive
customer service performance? : a moderated dual-path model
Zhao, Lijing
;
Jolly, Phillip M.
;
Zhao, Shuming
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 95-121
Persistent link: https://www.econbiz.de/10013545811
Saved in:
3
Antecedents of
proactive
customer service performance in hospitality : a meta-analysis
Yan, Zhen
;
Mansor, Zuraina Dato’
;
Choo, Wei Chong
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 505-529
Persistent link: https://www.econbiz.de/10014281028
Saved in:
4
Examining
proactive
pro-environmental behaviour through green inclusive leadership and green human resource management : an empirical investigation among Malaysian hotel employees
Ataul Karim Patwary
;
Mohd Fadil Mohd Yusof
;
Derweanna …
- In:
Journal of hospitality and tourism insights
6
(
2023
)
5
,
pp. 2012-2029
Persistent link: https://www.econbiz.de/10014445542
Saved in:
5
The role of customer orientation in creating customer value in fast-food restaurants
Helal, Mohamed Youssef Ibrahim
- In:
Journal of hospitality and tourism insights
6
(
2023
)
5
,
pp. 2359-2381
Persistent link: https://www.econbiz.de/10014446374
Saved in:
6
When
proactive
employees meet the autonomy of work : a moderated mediation model based on agency theory and job characteristics theory
Ma, Emily Jintao
;
Du, Juan
;
Xu, Shi
;
Wang, Yao-Chin
; …
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227652
Saved in:
7
Can employee workplace mindfulness counteract the indirect effects of customer incivility on
proactive
service performance through work engagement? : a moderated mediation model
Jang, Jichul
;
Jo, WooMi
;
Kim, Jinok Susanna
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 812-829
Persistent link: https://www.econbiz.de/10012312153
Saved in:
8
Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
Saved in:
9
Does a leader's "partiality" affect employees' proactivity in the hospitality industry? : a cross-level analysis
Cheng, Tan
;
Zhang, Pan
;
Guo, Yulang
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300146
Saved in:
10
Transformational leadership and employee performance : the role of identification, engagement and
proactive
personality
Buil, Isabel
;
Pardos Martínez, Eva
;
Matute, Jorge
- In:
International journal of hospitality management
77
(
2019
),
pp. 64-75
Persistent link: https://www.econbiz.de/10011988436
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->