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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of hospitality and tourism insights"
~subject:"Customer satisfaction"
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Customer satisfaction
Arbeitsverhalten
7
Work behaviour
7
Arbeitszufriedenheit
6
Customer service
6
Dienstleistungsqualität
6
Führungsstil
6
Job satisfaction
6
Kundenservice
6
Leadership style
6
Service quality
6
Hotel industry
5
Hotellerie
5
Proactive personality
5
Proactive customer service performance
4
Arbeitsleistung
3
Beziehungsmarketing
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Employee retention
3
Environmental management
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Hospital
3
Job performance
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Krankenhaus
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Kundenzufriedenheit
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Leistungsmotivation
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Mitarbeiterbindung
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Personality psychology
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Persönlichkeitspsychologie
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Relationship marketing
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Umweltmanagement
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Career development
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Coronavirus
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Customer orientation
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Emotion
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Environmental consciousness
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Erwerbsverlauf
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Gastgewerbe
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Green inclusive leadership
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Cheng, Bao
1
Deng, Xincai
1
Dong, Yun
1
Guo, Gongxing
1
Helal, Mohamed Youssef Ibrahim
1
Lyu, Yijing
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Peng, Yan
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Ye, Yijiao
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Zhou, Xing
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Zhu, Hong
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International journal of hospitality management
Journal of hospitality and tourism insights
Career development international : the journal for executive, consultants, academics and individuals
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
European journal of operational research : EJOR
1
International journal of business information systems : IJBIS
1
Journal of hospitality marketing & management
1
Journal of retailing and consumer services
1
Journal of service theory and practice : JSTP
1
Service business
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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1
The role of customer orientation in creating customer value in fast-food restaurants
Helal, Mohamed Youssef Ibrahim
- In:
Journal of hospitality and tourism insights
6
(
2023
)
5
,
pp. 2359-2381
Persistent link: https://www.econbiz.de/10014446374
Saved in:
2
Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
Saved in:
3
Exploring the dynamic effect of multi-quality attributes on overall satisfaction : the case of incentive events
Zhu, Hong
;
Lyu, Yijing
;
Deng, Xincai
;
Ye, Yijiao
- In:
International journal of hospitality management
64
(
2017
),
pp. 62-72
Persistent link: https://www.econbiz.de/10011731682
Saved in:
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