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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of strategic marketing"
~subject:"Hotellerie"
~subject:"Virales Marketing"
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Hotellerie
Virales Marketing
Beschwerdemanagement
63
Complaint management
63
Dienstleistungsqualität
51
Service quality
51
Customer satisfaction
39
Kundenzufriedenheit
39
Beziehungsmarketing
29
Relationship marketing
29
Consumer behaviour
28
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Service failure
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Customer service
15
Kundenservice
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Service recovery
12
Emotion
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Gastronomie
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Gastgewerbe
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service recovery
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Magnini, Vincent P.
2
Ali, Faizan
1
Andajigarmaroudi, Saeed
1
Assaf, A. Georges
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Baker, Melissa A.
1
Billore, Aditya
1
Cvelbar, Ljubica Knežević
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El-Manstrly, Dahlia
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Golmohammadi, Alireza
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Guo, Xiaoshu
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Jahandideh, Behrouz
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Jayasimha, K. R.
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Line, Nathaniel D.
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Lu, Lu
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Mattila, Anna S.
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Meng, Fang
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Min, Kyeong Sam
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International journal of hospitality management
Journal of strategic marketing
Journal of business research : JBR
12
Journal of hospitality marketing & management
11
Journal of retailing and consumer services
8
International journal of contemporary hospitality management
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
European journal of marketing : EJM
3
Service business
3
The journal of services marketing
3
Tourism management : research, policies, practice
3
Business horizons
2
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
2
Journal of service research : JSR
2
Journal of travel and tourism marketing
2
Journal of vacation marketing : an international journal
2
Psychology & marketing
2
The service industries journal
2
Tourism management perspectives : TMP
2
Aktuelle Entwicklungen im Dienstleistungsmarketing
1
Bringing the Soul Back to Marketing : Proceedings of the 2023 AMS World Marketing Congress, Canterbury, UK, July 11-14, 2023
1
Cogent business & management
1
Enlightening tourism : ET ; a pathmaking journal
1
Global business and finance review
1
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
1
Human systems management : HSM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of advertising : the quarterly review of marketing communications
1
International journal of bank marketing
1
International journal of business and economics
1
International journal of consumer studies
1
International journal of electronic commerce : IJEC
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International journal of innovation science
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International journal of management practice : IJMP
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International journal of market research : JMRS ; the journal of the Market Research Society
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International journal of physical distribution and logistics management
1
International journal of production economics
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International journal of quality and service sciences
1
International journal of services and operations management
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International journal of services and standards
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ECONIS (ZBW)
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1
Power of apologetic responses in online travel community
Guo, Xiaoshu
;
Ye, Qiang
;
Law, Chun Hung Roberts
;
Liang, Sai
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013209274
Saved in:
2
Resolving complaints online : development and validation of customers' perceived webcare scale
Sreejesh, S.
;
Paul, Justin
;
Unnithan, Anandakuttan B.
- In:
Journal of strategic marketing
30
(
2022
)
3
,
pp. 260-280
Persistent link: https://www.econbiz.de/10013284044
Saved in:
3
Severe service failures and online vindictive word of mouth : the effect of coping strategies
El-Manstrly, Dahlia
;
Ali, Faizan
;
Line, Nathaniel D.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012547720
Saved in:
4
Listen to their heart : why does active listening enhance customer satisfaction after a service failure?
Min, Kyeong Sam
;
Jung, Jae Min
;
Ryu, Kisang
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012585697
Saved in:
5
Exploring guest response towards service failure in home-sharing : service presence and consumption motivation
Lu, Lu
;
Mody, Makarand Amrish
;
Andajigarmaroudi, Saeed
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241810
Saved in:
6
Understanding homophily of service failure within the hotel guest cycle : applying NLP-aspect-based sentiment analysis to the hospitality industry
Sann, Raksmey
;
Lai, Pei-Chun
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012389792
Saved in:
7
I complain for your good? : re-examining consumer advocacy
Jayasimha, K. R.
;
Billore, Aditya
- In:
Journal of strategic marketing
24
(
2016
)
5
,
pp. 360-376
Persistent link: https://www.econbiz.de/10011637332
Saved in:
8
The effects of customer voice on hotel performance
Assaf, A. Georges
;
Josiassen, Alexander
;
Cvelbar, …
- In:
International journal of hospitality management
44
(
2015
),
pp. 77-83
Persistent link: https://www.econbiz.de/10010501234
Saved in:
9
Cross-cultural comparison of Chinese and Arab consumer complaint behavior in the hotel context
Jahandideh, Behrouz
;
Golmohammadi, Alireza
;
Meng, Fang
; …
- In:
International journal of hospitality management
41
(
2014
),
pp. 67-76
Persistent link: https://www.econbiz.de/10010403087
Saved in:
10
The role of tie strength on consumer dissatisfaction responses
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 399-404
Persistent link: https://www.econbiz.de/10009503304
Saved in:
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