Resolving complaints online : development and validation of customers' perceived webcare scale
Sreejesh S, Justin Paul, and Anandakuttan B Unnithan
| Year of publication: |
2022
|
|---|---|
| Authors: | Sreejesh, S. ; Paul, Justin ; Unnithan, Anandakuttan B. |
| Subject: | e-WOM | justice perceptions | Online | service recovery | transaction intention | webcare | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Wahrnehmung | Perception | Gerechtigkeit | Justice | Online-Handel | Online retailing | Virales Marketing | Viral marketing | Beziehungsmarketing | Relationship marketing |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/0965254X.2020.1791233 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013284044