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~isPartOf:"International journal of hospitality management"
~isPartOf:"MPRA Paper"
~person:"Ronzoni, Giulio"
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Measuring delightful customer experiences : the
validation
and testing of a customer delight scale along with its antecedents and effects
Torres, Edwin N.
;
Zhang, Tingting
;
Ronzoni, Giulio
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012241921
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