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~isPartOf:"International journal of hospitality management"
~isPartOf:"Schriften zur Handelsforschung"
~person:"Xu, Xun"
~subject:"Online-Handel"
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Online-Handel
Consumer behaviour
2
Customer satisfaction
2
Dienstleistungsqualität
2
Hotel industry
2
Hotellerie
2
Konsumentenverhalten
2
Kundenzufriedenheit
2
Online retailing
2
Service quality
2
Antecedents
1
Beziehungsmarketing
1
Consumer emotion
1
Consumer satisfaction
1
Customer dissatisfaction
1
Data Mining
1
Data mining
1
Emotion
1
Ethiopia
1
Hotel product and service attributes
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Hotel type
1
Internet marketing
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Online consumer reviews
1
Online managerial response
1
Online reviews
1
Online-Marketing
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Relationship marketing
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Text
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Text mining
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Viral marketing
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Virales Marketing
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Xu, Xun
Law, Chun Hung Roberts
6
Zhang, Zili
4
Li, Hengyun
3
Liang, Sai
3
Zhang, Ziqiong
3
Bernard, Shaniel
2
Dhir, Amandeep
2
Kaur, Puneet
2
Kim, Woo Gon
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Liu, Jianwei
2
Liu, Xianwei
2
Luo, Yi
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Mäntymäki, Matti
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Talwar, Shalini
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Ye, Qiang
2
Antipov, Evgeny A.
1
Arcodia, Charles
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Au, Norman
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Ayeh, Julian K.
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Belarmino, Amanda
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Bonn, Mark Andrew
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Borghi, Matteo
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Buhalis, Dimitrios
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Cai, Ruiying
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Camilleri, Mark Anthony
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1
Chan, Irene Cheng Chu
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Chan, Ping-Yu
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Chow, Cheris W. C.
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International journal of hospitality management
Schriften zur Handelsforschung
International journal of production economics
6
Journal of business research : JBR
1
Journal of consumer psychology : JCP ; the official journal of the Society for Consumer Psychology
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
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ECONIS (ZBW)
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1
Examining consumer emotion and behavior in online reviews of hotels when expecting managerial response
Xu, Xun
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012293748
Saved in:
2
The antecedents of customer satisfaction and dissatisfaction toward various types of hotels : a text mining approach
Xu, Xun
;
Li, Yibai
- In:
International journal of hospitality management
55
(
2016
),
pp. 57-69
Persistent link: https://www.econbiz.de/10011497929
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