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~isPartOf:"International journal of hospitality management"
~isPartOf:"The international journal of human resource management"
~subject:"Customer satisfaction"
~subject:"Krankenhaus"
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Customer satisfaction
Krankenhaus
Arbeitsverhalten
7
Work behaviour
7
Arbeitszufriedenheit
6
Customer service
6
Job satisfaction
6
Kundenservice
6
Arbeitsleistung
5
Dienstleistungsqualität
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Job performance
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Proactive personality
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Service quality
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Führungsstil
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Proactive customer service performance
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Career development
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Employee retention
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Erwerbsverlauf
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Hotel industry
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Hotellerie
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Karriereplanung
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Mitarbeiterbindung
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Birtch, Thomas A.
1
Cai, Zhenyao
1
Cheng, Bao
1
Chiang, Flora F. T.
1
Deng, Xincai
1
Dong, Yun
1
Guo, Gongxing
1
King, Ceridwyn
1
Lyu, Yijing
1
Peng, Yan
1
Wang, Jin
1
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Ye, Yijiao
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International journal of hospitality management
The international journal of human resource management
Journal of hospitality marketing & management
4
International journal of contemporary hospitality management
2
Journal of hospitality and tourism insights
2
Career development international : the journal for executive, consultants, academics and individuals
1
Cogent business & management
1
Corporate social responsibility and environmental management
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
European journal of operational research : EJOR
1
Health care management review : HCM review
1
Health care management science : a new journal serving the international health care management community
1
International journal of business information systems : IJBIS
1
International journal of production economics
1
Journal of retailing and consumer services
1
Journal of service theory and practice : JSTP
1
Public personnel management
1
Service business
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
4
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1
Am I choosing the right career? : the implications of COVID-19 on the occupational attitudes of hospitality management students
Birtch, Thomas A.
;
Chiang, Flora F. T.
;
Cai, Zhenyao
; …
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012547998
Saved in:
2
Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
Saved in:
3
Too much of a good thing? : examining how
proactive
personality affects employee brand performance under formal and informal organizational support
Xiong, Lina
;
King, Ceridwyn
- In:
International journal of hospitality management
68
(
2018
),
pp. 12-22
Persistent link: https://www.econbiz.de/10011811126
Saved in:
4
Exploring the dynamic effect of multi-quality attributes on overall satisfaction : the case of incentive events
Zhu, Hong
;
Lyu, Yijing
;
Deng, Xincai
;
Ye, Yijiao
- In:
International journal of hospitality management
64
(
2017
),
pp. 62-72
Persistent link: https://www.econbiz.de/10011731682
Saved in:
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