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~isPartOf:"International journal of hospitality management"
~isPartOf:"The journal of personal selling & sales management : JPSSM"
~subject:"Kundenservice"
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Kundenservice
Burnout
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Hotel industry
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Lau, Virginia Meng-Chan
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International journal of hospitality management
The journal of personal selling & sales management : JPSSM
International journal of management development : IJMD
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Journal of retailing and consumer services
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Pakistan journal of commerce and social sciences
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The journal of services marketing
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The service industries journal
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Evil customers, an angel boss and coopetitive coworkers : burnout of frontline employees
Yang, Fiona X.
;
Lau, Virginia Meng-Chan
- In:
International journal of hospitality management
83
(
2019
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012121888
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2
Reducing burnout and enhancing job satisfaction : critical role of hotel employees' emotional intelligence and emotional labor
Lee, JungHoon
;
Ok, Chihyung
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1101-1112
Persistent link: https://www.econbiz.de/10009566991
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