//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of hospitality management"
~isPartOf:"The service industries journal"
~subject:"Dienstleistungssektor"
~type_genre:"Aufsatz in Zeitschrift"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer complaints"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungssektor
Beschwerdemanagement
82
Complaint management
82
Dienstleistungsqualität
60
Service quality
60
Customer satisfaction
47
Kundenzufriedenheit
47
Beziehungsmarketing
39
Relationship marketing
39
Consumer behaviour
29
Konsumentenverhalten
29
Customer service
21
Kundenservice
21
Service failure
18
Emotion
12
Gastronomie
12
Restaurant industry
12
Service recovery
12
USA
9
United States
9
Service industry
8
Gastgewerbe
7
Hospitality industry
7
Hotel industry
7
Hotellerie
7
Service recovery performance
6
China
5
Gerechtigkeit
5
Justice
5
Viral marketing
5
Virales Marketing
5
Mobile communications
4
Mobilkommunikation
4
Taiwan
4
service recovery
4
Airbnb
3
Artificial intelligence
3
Corporate culture
3
Customer integration
3
Fuzzy sets
3
more ...
less ...
Online availability
All
Undetermined
4
Type of publication
All
Article
8
Type of publication (narrower categories)
All
Aufsatz in Zeitschrift
Article in journal
8
Language
All
English
8
Author
All
Jang, Soocheong
2
Kim, Jong-hyeong
2
Andajigarmaroudi, Saeed
1
Cheng, I-shin
1
Chih, Wen-hai
1
Dawson, Mary
1
Guchait, Priyanko
1
Hsu, Li-chun
1
Huey Chern Boo
1
Joireman, Jeff
1
Karabas, Ismail
1
Khoo-Lattimore, Catheryn
1
Kim, Shinhye
1
Lu, Lu
1
Manu C
1
Mody, Makarand Amrish
1
Paul, Justin
1
Paşamehmetoğlu, Ayşın
1
Poh Theng Loo
1
Sreejesh, S.
1
Wang, Kai-yu
1
more ...
less ...
Published in...
All
International journal of hospitality management
The service industries journal
Journal of service research : JSR
4
Journal of the Academy of Marketing Science
4
The journal of services marketing
4
International journal of production economics
3
Journal of business research : JBR
3
Asia Pacific journal of marketing and logistics
2
International journal of quality and service sciences
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of retailing and consumer services
2
Journal of service theory and practice : JSTP
2
Psychology & marketing
2
Australasian marketing journal
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Enlightening tourism : ET ; a pathmaking journal
1
European journal of international management : EJIM
1
European journal of marketing
1
International journal of business excellence : IJBEX
1
International journal of contemporary hospitality management
1
International journal of management practice : IJMP
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International journal of services, economics and management
1
Journal for global business advancement : JGBA
1
Journal of air transport management
1
Journal of business & economics research
1
Journal of consumer marketing
1
Journal of hospitality marketing & management
1
Journal of international consumer marketing
1
Journal of international marketing
1
Journal of service management
1
Journal of transnational management : the official journal of the International Management Development Association
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Management decision
1
Managing service quality : MSQ ; an international journal
1
Paradigm : the journal of Institute of Management Technology
1
Review of marketing research
1
Service business
1
Services marketing quarterly
1
The journal of applied business research
1
The marketing review
1
more ...
less ...
Source
All
ECONIS (ZBW)
8
Showing
1
-
8
of
8
Sort
Relevance
Date (newest first)
Date (oldest first)
1
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
2
Tell us your concern, and we shall together address! : role of service booking channels and brand equity on post-failure outcomes
Manu C
;
Sreejesh, S.
;
Paul, Justin
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012585701
Saved in:
3
Exploring guest response towards service failure in home-sharing : service presence and consumption motivation
Lu, Lu
;
Mody, Makarand Amrish
;
Andajigarmaroudi, Saeed
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241810
Saved in:
4
Why and when witnessing uncivil behavior leads observers to punish frontline employees and leave the firm
Karabas, Ismail
;
Joireman, Jeff
;
Kim, Shinhye
- In:
International journal of hospitality management
82
(
2019
),
pp. 91-100
Persistent link: https://www.econbiz.de/10012121396
Saved in:
5
A scenario-based experiment and a field study : a comparative examination for service failure and recovery
Kim, Jong-hyeong
;
Jang, Soocheong
- In:
International journal of hospitality management
41
(
2014
),
pp. 125-132
Persistent link: https://www.econbiz.de/10010403058
Saved in:
6
Perceived supervisor and co-worker support for error management : impact on perceived psychological safety and service recovery performance
Guchait, Priyanko
;
Paşamehmetoğlu, Ayşın
;
Dawson, Mary
- In:
International journal of hospitality management
41
(
2014
),
pp. 28-37
Persistent link: https://www.econbiz.de/10010403128
Saved in:
7
The fading effect bias : examining changes in affect and behavioral intention in restaurant service failures and reoveries
Kim, Jong-hyeong
;
Jang, Soocheong
- In:
International journal of hospitality management
40
(
2014
),
pp. 109-119
Persistent link: https://www.econbiz.de/10010388577
Saved in:
8
From disconfirmation to switching : an empirical investigation of switching intentions after service failure and recovery
Chih, Wen-hai
;
Wang, Kai-yu
;
Hsu, Li-chun
;
Cheng, I-shin
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1305-1321
Persistent link: https://www.econbiz.de/10009553148
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->