Perceived supervisor and co-worker support for error management : impact on perceived psychological safety and service recovery performance
Year of publication: |
2014
|
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Authors: | Guchait, Priyanko ; Paşamehmetoğlu, Ayşın ; Dawson, Mary |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 41.2014, p. 28-37
|
Subject: | Perceived supervisor support | Error management | Perceived co-worker support | Perceived psychological safety | Service recovery performance | Service failure | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Dienstleistungssektor | Service industry |
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