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~isPartOf:"International journal of hospitality management"
~isPartOf:"The service industries journal"
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Search: subject:"Kundenorientierung"
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Beziehungsmarketing
467
Relationship marketing
467
Consumer behaviour
228
Konsumentenverhalten
228
Customer satisfaction
200
Kundenzufriedenheit
200
Dienstleistungsqualität
192
Service quality
192
Hotel industry
85
Hotellerie
85
Gastronomie
68
Restaurant industry
68
Brand management
52
Markenführung
52
Customer service
46
Kundenservice
46
Emotion
45
Brand image
41
Markenimage
41
Beschwerdemanagement
40
Complaint management
40
Customer integration
39
Kundenintegration
39
Confidence
36
Vertrauen
36
Customer value
31
Kundenwert
31
Arbeitsverhalten
30
Work behaviour
30
USA
26
United States
26
Betriebliche Wertschöpfung
24
Satisfaction
24
Value creation
24
Arbeitszufriedenheit
22
Job satisfaction
22
Loyalty
21
Taiwan
21
Internet marketing
20
Lieferantenmanagement
20
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267
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Article
466
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467
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467
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467
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Han, Heesup
17
Hyun, Sunghyup Sean
10
Jang, Soocheong
10
Mattila, Anna S.
9
Kim, Wansoo
7
Wong, IpKin Anthony
7
Qu, Hailin
6
Ahn, Jiseon
5
Back, Ki-Joon
5
Busser, James A.
4
Gil Saura, Irene
4
Hwang, Jinsoo
4
Lee, Choong-Ki
4
Ok, Chihyung
4
Prentice, Catherine
4
Ryu, Kisang
4
Shulga, Lenna V.
4
So, Kevin Kam Fung
4
Song, Hak-jun
4
Tanford, Sarah
4
Torres, Edwin N.
4
Yu, Jongsik
4
Bai, Billy
3
Chua, Bee-Lia
3
DiPietro, Robin B.
3
Gao, Yixing
3
Ha, Hong Youl
3
Ha, Jooyeon
3
Ha, Sejin
3
Hanks, Lydia
3
Im, Jinyoung
3
Kim, Woo Gon
3
Lai, Ivan K. W.
3
Lee, Jin-soo
3
Legendre, Tiffany S.
3
Mostafa Rasoolimanesh, S.
3
Raab, Carola
3
Tajeddini, Kayhan
3
Wei, Wei
3
Wu, Cedric Hsi-jui
3
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International journal of hospitality management
The service industries journal
Journal of business research : JBR
648
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
SpringerLink / Bücher
375
The journal of services marketing
225
The journal of business & industrial marketing
192
Journal of the Academy of Marketing Science
171
Journal of strategic marketing
169
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Gabler Edition Wissenschaft
117
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
The journal of product & brand management
111
Tourism management : research, policies, practice
111
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Marketing intelligence & planning
105
Journal of retailing
103
Cogent business & management
102
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
European journal of marketing : EJM
95
Services marketing quarterly
94
Springer eBook Collection / Business and Economics
87
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
74
The international review of retail, distribution and consumer research
74
Journal of financial services marketing : JFSM
70
Springer eBook Collection
70
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ECONIS (ZBW)
467
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1
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467
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1
Conflict-solving as a mediator between customer incivility and service performance
Auh, Seigyoung
;
Mengüç, Bülent
;
Thompson, Frauke Mattison
- In:
The service industries journal
44
(
2024
)
5/6
,
pp. 342-377
Persistent link: https://www.econbiz.de/10014551100
Saved in:
2
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
3
Credit card churning customers, endowed loyalty, and protestant work ethic
Legendre, Tiffany S.
;
Baker, Melissa A.
- In:
The service industries journal
44
(
2024
)
1/2
,
pp. 22-44
Persistent link: https://www.econbiz.de/10014450258
Saved in:
4
How does ritualistic service increase brand evangelism through E2C interaction quality and memory? : the moderating role of social phobia
Shang, Yuanyuan
;
Li, Fangxuan
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457798
Saved in:
5
Customers' intention to compliment and complain via AI-enabled platforms : a self-disclosure perspective
Cai, Ruiying
;
Wang, Yao-Chin
;
Sun, Jie
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457799
Saved in:
6
Unveiling the dynamics between consumer brand engagement, experience, and relationship quality towards luxury hotel brands : moderating investigation of brand reputation
Rather, Raouf Ahmad
;
Rasul, Tareq Faizur
;
Khan, Huda
; …
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014457803
Saved in:
7
How do consumer-to-consumer interactions affect bystanders on corporate social media (CSM)? : (in)civility in advocates' responses and complainant-bystander psychological distance
Huang, Ran
;
Ha, Sejin
- In:
The service industries journal
44
(
2024
)
11/12
,
pp. 789-812
Persistent link: https://www.econbiz.de/10015050128
Saved in:
8
Promoting electronic customer-to-customer interaction : evidence from social commerce sites
Zhou, Ying
;
Furuoka, Fumitaka
;
Sameer Kumar
- In:
The service industries journal
44
(
2024
)
11/12
,
pp. 873-899
Persistent link: https://www.econbiz.de/10015050136
Saved in:
9
Anticipated emotion in planned versus unplanned purchase : scale development and validation
Ahmed, Sohel
;
Ding Hooi Ting
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 104-123
Persistent link: https://www.econbiz.de/10013540915
Saved in:
10
A greener way to stay : the role of perceived sustainability in generating loyalty to Airbnb
Garrod, Brian
;
Zhao, Anita Lifen
;
Koenig-Lewis, Nicole
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014310661
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