//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of hospitality management"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~person:"Kim, Jong-hyeong"
~person:"Meng, Fang"
~type_genre:"Article in journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Reklamation"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Beschwerdemanagement
4
Complaint management
4
Dienstleistungsqualität
3
Service quality
3
Consumer behaviour
2
Customer satisfaction
2
Dienstleistungssektor
2
Konsumentenverhalten
2
Kundenzufriedenheit
2
Service failure
2
Service industry
2
Service recovery
2
Affect fading
1
Affect intensity
1
Beziehungsmarketing
1
Business logic
1
China
1
Co-creation
1
Comparison
1
Consumer complaint behavior
1
Cross-cultural differences
1
Cultural identity
1
Customer integration
1
Customer role
1
Emotion
1
Feldforschung
1
Field research
1
Foodservice
1
Gastronomie
1
Hofstede
1
Hotel industry
1
Hotellerie
1
Kulturelle Identität
1
Kundenintegration
1
Lieferantenmanagement
1
Memory
1
National culture
1
Nationality
1
Nationalkultur
1
Relationship marketing
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
4
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
4
Language
All
English
4
Author
All
Kim, Jong-hyeong
Meng, Fang
Guchait, Priyanko
6
Jang, Soocheong
6
Mattila, Anna S.
5
Huey Chern Boo
2
Kim, Hyunsu
2
Lee, Lindsey
2
Luo, Anqi
2
MacQuilken, Lisa
2
Madera, Juan M.
2
Magnini, Vincent P.
2
Miao, Li
2
Ro, Heejung
2
So, Kevin Kam Fung
2
Sreejesh, S.
2
Taheri, Babak
2
Wang, Xingyu
2
Wei, Wei
2
Abosag, Ibrahim
1
Adler, Howard
1
Ali, Faizan
1
Andajigarmaroudi, Saeed
1
Assaf, A. Georges
1
Bahar, Reyhan
1
Baker, Melissa A.
1
Brotons, José M.
1
Butcher, Ken
1
Cai, Liping A.
1
Cai, Ruiying
1
Casadesús, Martí
1
Chang, Tsang-Chuan
1
Chen, Kai
1
Chen, Kuen-Suan
1
Cheng, Simone
1
Choi, Chang Hwan
1
Choi, Soo Keun
1
Choi, Youngsoo
1
Chuang, Shih-chieh
1
Cvelbar, Ljubica Knežević
1
more ...
less ...
Published in...
All
International journal of hospitality management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of travel and tourism marketing
1
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
An interactive service recovery framework combining demand and supply approaches
Jin, Dan
;
DiPietro, Robin B.
;
Kim, Kawon Kathy
;
Meng, Fang
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014282502
Saved in:
2
A scenario-based experiment and a field study : a comparative examination for service failure and recovery
Kim, Jong-hyeong
;
Jang, Soocheong
- In:
International journal of hospitality management
41
(
2014
),
pp. 125-132
Persistent link: https://www.econbiz.de/10010403058
Saved in:
3
Cross-cultural comparison of Chinese and Arab consumer complaint behavior in the hotel context
Jahandideh, Behrouz
;
Golmohammadi, Alireza
;
Meng, Fang
; …
- In:
International journal of hospitality management
41
(
2014
),
pp. 67-76
Persistent link: https://www.econbiz.de/10010403087
Saved in:
4
The fading effect bias : examining changes in affect and behavioral intention in restaurant service failures and reoveries
Kim, Jong-hyeong
;
Jang, Soocheong
- In:
International journal of hospitality management
40
(
2014
),
pp. 109-119
Persistent link: https://www.econbiz.de/10010388577
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->