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~isPartOf:"International journal of hospitality management"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Factor analysis
28
Faktorenanalyse
28
Customer satisfaction
11
Kundenzufriedenheit
11
Dienstleistungsqualität
7
Gastronomie
7
Restaurant industry
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Service quality
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Qualitätsmanagement
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Jang, Soocheong
3
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International journal of hospitality management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of econometrics
104
International journal of forecasting
54
Journal of business & economic statistics : JBES ; a publication of the American Statistical Association
53
Economics letters
38
Working paper
34
Discussion paper / Tinbergen Institute
31
Discussion paper / Centre for Economic Policy Research
28
SFB 649 discussion paper
26
Economic modelling
24
Journal of forecasting
23
Working paper series / European Central Bank
23
CESifo working papers
22
Journal of applied econometrics
22
Working paper / National Bureau of Economic Research, Inc.
22
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
19
Discussion paper / Deutsche Bundesbank
18
Global business review
18
NBER working paper series
18
CREATES research paper
17
Organizational research methods : ORM
16
Econometric reviews
15
Journal of financial economics
15
SpringerLink / Bücher
15
CEMMAP working papers / Centre for Microdata Methods and Practice
14
Cambridge working papers in economics
14
Discussion paper series / IZA
14
IMF working papers
14
Journal of banking & finance
14
Journal of business ethics : JOBE
14
Journal of business research : JBR
14
NBER Working Paper
14
Applied economics letters
13
ECARES working paper
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ECB Working Paper
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International journal of services and operations management
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Discussion paper
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Discussion papers / CEPR
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International journal of business information systems : IJBIS
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ECONIS (ZBW)
28
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1
A conceptual and methodological investigation of a multilevel model of customer incivility
Liu, Jing
;
Washburn, Isaac
;
Qu, Hailin
- In:
International journal of hospitality management
79
(
2019
),
pp. 168-178
Persistent link: https://www.econbiz.de/10012013001
Saved in:
2
ClassroomQual : a scale for measuring the use-of-classrooms-for-teaching–learning service quality
Rave, Jorge Pérez
;
Giraldo, Leandro Muñez
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1063-1090
Persistent link: https://www.econbiz.de/10011687841
Saved in:
3
Enablers of Six Sigma : contextual framework and its empirical validation
Dubey, Rameshwar
;
Gunasekaran, Angappa
;
Childe, Stephen J.
- In:
Total quality management & business excellence : an …
27
(
2016
)
11/12
,
pp. 1346-1372
Persistent link: https://www.econbiz.de/10011648455
Saved in:
4
Testing the dimensionality of the quality management construct
Elshaer, Ibrahim A.
;
Augustyn, Marcjanna M.
- In:
Total quality management & business excellence : an …
27
(
2016
)
3/4
,
pp. 353-367
Persistent link: https://www.econbiz.de/10011558680
Saved in:
5
Toward a measure of Chinese hypermarket retail service quality
Tang, Yung-Tai
;
Stanworth, James O.
;
Chen, Wei-Ting
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 327-338
Persistent link: https://www.econbiz.de/10011300189
Saved in:
6
Variety seeking in restaurant choice and its drivers
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
32
(
2013
),
pp. 155-168
Persistent link: https://www.econbiz.de/10009717654
Saved in:
7
An empirical examination of the impact of quality tools application on business performance : evidence from Serbia
Spasojevic Brkic, V. K.
;
Djurdjevic, T.
;
Dondur, Nikola
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
5
,
pp. 607-618
Persistent link: https://www.econbiz.de/10009762666
Saved in:
8
Corporate social responsibility practices in four and five-star hotels : perspectives from Hong Kong visitors
Kucukusta, Deniz
;
Mak, Amy
;
Chan, Xavier
- In:
International journal of hospitality management
34
(
2013
),
pp. 19-30
Persistent link: https://www.econbiz.de/10009766791
Saved in:
9
The effectiveness of TQM : a stimulator for knowledge distribution?
Ooi, Keng-boon
- In:
Total quality management & business excellence : an …
23
(
2012
)
6
,
pp. 653-671
Persistent link: https://www.econbiz.de/10009572334
Saved in:
10
Measuring the perception discrepancy of the service quality between provider and customers in the Internet Protocol Television industry
Jan, Pi-tzong
;
Lu, Hsi-peng
;
Chou, Tzu-chuan
- In:
Total quality management & business excellence : an …
23
(
2012
)
8
,
pp. 981-995
Persistent link: https://www.econbiz.de/10009625420
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