A conceptual and methodological investigation of a multilevel model of customer incivility
Jing Liu, Isaac Washburn, Hailin Qu
| Year of publication: |
2019
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|---|---|
| Authors: | Liu, Jing ; Washburn, Isaac ; Qu, Hailin |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 79.2019, p. 168-178
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| Subject: | Customer incivility | Multilevel theories | Configural construct | Multilevel confirmatory factor analysis | Multilevel psychometric properties | Restaurant | Faktorenanalyse | Factor analysis | Gastronomie | Restaurant industry | Konsumentenverhalten | Consumer behaviour | Arbeitsverhalten | Work behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2019.01.011 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012013001