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~isPartOf:"International journal of hospitality management"
~person:"Bai, Billy"
~person:"Madera, Juan M."
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Dienstleistungsqualität
7
Service quality
7
Beziehungsmarketing
5
Customer satisfaction
5
Diversity Management
5
Diversity management
5
Emotion
5
Kundenzufriedenheit
5
Relationship marketing
5
Consumer behaviour
4
Gastgewerbe
4
Hospitality industry
4
Konsumentenverhalten
4
Confidence
3
Customer service
3
Emotional labor
3
Hotel industry
3
Hotellerie
3
Kundenservice
3
Vertrauen
3
Arbeitsgruppe
2
Arbeitsverhalten
2
Arbeitszufriedenheit
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Beschwerdemanagement
2
Bibliometrics
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Bibliometrie
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Complaint management
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Diversity
2
Führungskräfte
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Führungsstil
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Hospital
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Internal communication
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Interne Kommunikation
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Job satisfaction
2
Krankenhaus
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Language
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Leadership style
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Managers
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Organizational behaviour
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Perspective taking
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Bai, Billy
Madera, Juan M.
Jang, Soocheong
31
Han, Heesup
24
Mattila, Anna S.
23
Lee, Seoki
21
Wong, IpKin Anthony
17
Kim, Woo Gon
16
Singal, Manisha
16
Okumus, Fevzi
15
Köseoglu, Mehmet Ali
13
Guchait, Priyanko
11
Hyun, Sunghyup Sean
11
Chen, Ming-Hsiang
10
Heo, Cindy Yoonjoung
10
Law, Chun Hung Roberts
10
Miao, Li
10
Qu, Hailin
10
Chan, Eric S. W.
9
King, Ceridwyn
9
Luu Trong Tuan
9
Pizam, Abraham
9
Gursoy, Dogan
8
Reynolds, Dennis
8
Wei, Wei
8
Altinay, Levent
7
Busser, James A.
7
Lee, Choong-Ki
7
Seo, Soobin
7
So, Kevin Kam Fung
7
Yang, Fiona X.
7
Assaf, A. Georges
6
Gao, Yixing
6
Hwang, Jinsoo
6
Karatepe, Osman M.
6
Kim, Hyun Jeong
6
Kim, Peter Beomcheol
6
Lee, Jin-soo
6
Magnini, Vincent P.
6
Manoharan, Ashokkumar
6
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International journal of hospitality management
International journal of contemporary hospitality management
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
The Cornell hospitality quarterly
3
Cornell hospitality quarterly : CQ
2
Journal of business and psychology
2
Journal of hospitality marketing & management
2
Journal of travel and tourism marketing
2
Tourism management : research, policies, practice
2
Diversity resistance in organizations
1
Journal of advertising
1
Journal of business research : JBR
1
Journal of marketing analytics : JMA
1
Tourism review
1
Tourism review : the official journal of the AIEST
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ECONIS (ZBW)
17
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17
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1
A systematic review of AI technology-based service encounters : implications for hospitality and tourism operations
Li, Minglong
;
Yin, Dexiang
;
Qiu, Hailian
;
Bai, Billy
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547997
Saved in:
2
Negative affect, deep acting, and customer compensation as responses to customer mistreatment : the effect of customer-based perspective-taking
Lee, Lindsey
;
Guchait, Priyanko
;
Madera, Juan M.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293722
Saved in:
3
Walking the talk in diversity
management
: exploring links between strategic statements,
management
practices, and external recognition
Manoharan, Ashokkumar
;
Madera, Juan M.
;
Singal, Manisha
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012495089
Saved in:
4
Why do hotel frontline employees use service robots in the workplace? : a technology affordance theory perspective
Leung, Xi Y.
;
Zhang, Huiying
;
Lyu, Jiaying
;
Bai, Billy
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013482355
Saved in:
5
A within-level analysis of the effect of customer-focused perspective-taking on deep acting and customer helping behaviors : the mediating roles of negative affect and empathy
Lee, Lindsey
;
Madera, Juan M.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547719
Saved in:
6
Gender diversity in hospitality and tourism top
management
teams : a systematic review of the last 10 years
Russen, Michelle
;
Dawson, Mary
;
Madera, Juan M.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012547906
Saved in:
7
The effect of knowing a second language and experience working with non-English speakers on job performance
Madera, Juan M.
;
Dawson, Mary
;
Neal, Jack A.
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1083-1089
Persistent link: https://www.econbiz.de/10009566947
Saved in:
8
Factors affecting willingness to participate in consumer generated advertisement
Shulga, Lenna V.
;
Busser, James A.
;
Bai, Billy
- In:
International journal of hospitality management
74
(
2018
),
pp. 214-223
Persistent link: https://www.econbiz.de/10011924667
Saved in:
9
Organizational trust in times of COVID-19 : hospitality employees' affective responses to managers' communication
Guzzo, Renata F.
;
Wang, Xingyu
;
Madera, Juan M.
; …
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012435921
Saved in:
10
Transformational leadership and service recovery performance : the mediating effect of emotional labor and the influence of culture
Luo, Anqi
;
Guchait, Priyanko
;
Lee, Lindsey
;
Madera, Juan M.
- In:
International journal of hospitality management
77
(
2019
),
pp. 31-39
Persistent link: https://www.econbiz.de/10011988424
Saved in:
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