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~isPartOf:"International journal of hospitality management"
~person:"Cheng, Simone"
~person:"Invernizzi, Anna Chiara"
~person:"Kim, Hyunsu"
~subject:"Relationship marketing"
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Relationship marketing
Beschwerdemanagement
4
Complaint management
4
Beziehungsmarketing
3
Consumer behaviour
2
Customer satisfaction
2
Dienstleistungsqualität
2
Hospitality
2
Konsumentenverhalten
2
Kundenzufriedenheit
2
Service failure
2
Service quality
2
Service recovery
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Airbnb
1
Bibliomentric analysis
1
Bibliometrics
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Bibliometrie
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Brand familiarity
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China
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Customer complaint behavior
1
Customer service
1
Financial performance
1
Gastgewerbe
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Gastronomie
1
Hospital
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Hospitality industry
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Internet
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Krankenhaus
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Kundenservice
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Locus of control
1
Mobile communications
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Mobilkommunikation
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Online reviews
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Public self-disclosure
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Restaurant industry
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Systematic review
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Tourism
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Tourismus
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Cheng, Simone
Invernizzi, Anna Chiara
Kim, Hyunsu
Jang, Soocheong
3
Mattila, Anna S.
3
Huey Chern Boo
2
Sreejesh, S.
2
Assaf, A. Georges
1
Cai, Ruiying
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Chen, Kai
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Choi, Chang Hwan
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Chuang, Shih-chieh
1
Cvelbar, Ljubica Knežević
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DiPietro, Robin B.
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Dyussembayeva, Shynar
1
Fan, Alei
1
Fan, Pan
1
Gao, Yixing
1
Geng, Ruoqi
1
Guchait, Priyanko
1
Ha, Jooyeon
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Ho, Ting Hin
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Hong, Zhisheng
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Hwang, Yoo Hee
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Jin, Dan
1
Josiassen, Alexander
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Jung, Jae Min
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Karande, Kiran
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Khoo-Lattimore, Catheryn
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Lam, Terry
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Lee, Gyehee
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International journal of hospitality management
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1
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Mihalik, Brian J.
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266162
Saved in:
2
It makes me feel vulnerable! : the impact of public self-disclosure on online complaint behavior
Dyussembayeva, Shynar
;
Viglia, Giampaolo
;
Nieto-Garcia, …
- In:
International journal of hospitality management
88
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293835
Saved in:
3
The role of the customer-seller relationship in the intention of the customer to complain : a study of Chinese restaurateurs
Cheng, Simone
;
Lam, Terry
- In:
International journal of hospitality management
27
(
2008
)
4
,
pp. 552-562
Persistent link: https://www.econbiz.de/10003860310
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