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~isPartOf:"International journal of hospitality management"
~person:"Guchait, Priyanko"
~subject:"Error management"
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Error management
Customer satisfaction
7
Dienstleistungsqualität
7
Kundenzufriedenheit
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Service quality
7
Beschwerdemanagement
6
Complaint management
6
Service recovery performance
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Krankenhaus
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United States
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Betriebliches Bildungsmanagement
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Dismissal
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Guchait, Priyanko
Paşamehmetoğlu, Ayşın
2
Wang, Xingyu
2
Dawson, Mary
1
Do The Khoa
1
Hua, Nan
1
Neal, Jack A.
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Pasamehmetoglu, Aysin
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Simons, Tony
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Wei, Wei
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International journal of hospitality management
International journal of contemporary hospitality management
1
Journal of service theory and practice : JSTP
1
The service industries journal
1
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ECONIS (ZBW)
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Anxiety and gratitude toward the organization : relationships with error
management
culture and service recovery performance
Wang, Xingyu
;
Guchait, Priyanko
;
Pasamehmetoglu, Aysin
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293788
Saved in:
2
Hospitality employees' affective experience of shame, self-efficacy beliefs and job behaviors : the alleviating role of error tolerance
Wang, Xingyu
;
Guchait, Priyanko
;
Do The Khoa
; …
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185213
Saved in:
3
Perceived supervisor and co-worker support for error
management
: impact on perceived psychological safety and service recovery performance
Guchait, Priyanko
;
Paşamehmetoğlu, Ayşın
;
Dawson, Mary
- In:
International journal of hospitality management
41
(
2014
),
pp. 28-37
Persistent link: https://www.econbiz.de/10010403128
Saved in:
4
Reducing food safety errors in the United States : leader behavioral integrity for food safety, error reporting, and error
management
Guchait, Priyanko
;
Neal, Jack A.
;
Simons, Tony
- In:
International journal of hospitality management
59
(
2016
),
pp. 11-18
Persistent link: https://www.econbiz.de/10011609951
Saved in:
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