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~isPartOf:"International journal of hospitality management"
~person:"Huey Chern Boo"
~person:"Lee, Choong-Ki"
~subject:"Konsumentenverhalten"
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Konsumentenverhalten
Beziehungsmarketing
6
Relationship marketing
6
Consumer behaviour
4
Customer satisfaction
3
Dienstleistungsqualität
3
Kundenzufriedenheit
3
Service quality
3
Beschwerdemanagement
2
Brand management
2
Complaint management
2
Customer service
2
Emotion
2
Kundenservice
2
Markenführung
2
Approach-avoidance
1
Arbeitszufriedenheit
1
Betriebliche Wertschöpfung
1
Brand
1
Brand attitude
1
Brand experiential value
1
Co-creation attitude
1
Co-creation behavior
1
Cognition
1
Cognitive appraisals
1
Corporate Social Responsibility
1
Corporate social responsibility
1
Customer integration
1
Customer value
1
Deviant behavior
1
Deviant customer
1
Dienstleistungssektor
1
Distance selling
1
Distanzhandel
1
Emotional coping behaviors
1
Emotional elicitations
1
Extrinsic motivation
1
Gambling
1
Gastronomie
1
Gender
1
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Huey Chern Boo
Lee, Choong-Ki
Han, Heesup
13
Mattila, Anna S.
6
Hyun, Sunghyup Sean
5
Jang, Soocheong
5
Ahn, Jiseon
4
Kim, Wansoo
4
Qu, Hailin
4
Wong, IpKin Anthony
4
Back, Ki-Joon
3
Bai, Billy
3
Hwang, Jinsoo
3
Im, Jinyoung
3
So, Kevin Kam Fung
3
Song, Hak-jun
3
Tanford, Sarah
3
Torres, Edwin N.
3
Wei, Wei
3
Xu, Xun
3
Yu, Jongsik
3
Bonfanti, Angelo
2
Chua, Bee-Lia
2
DiPietro, Robin B.
2
Gamage, Thilini Chathurika
2
Gao, Yixing
2
Gil Saura, Irene
2
Gursoy, Dogan
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Ham, Sunny
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Hanks, Lydia
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Hua, Nan
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Jani, Dev
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Khan, Imran
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Kim, Eojina
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Kim, Jinkyung Jenny
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Kim, Peter Beomcheol
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Kim, Woo Gon
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King, Ceridwyn
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Lee, Sanghyeop
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International journal of hospitality management
Journal of hospitality marketing & management
1
Journal of travel and tourism marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
The Cornell hospitality quarterly
1
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ECONIS (ZBW)
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1
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
2
A new dualistic approach to brand attitude : the role of passion among integrated resort customers
Ahn, Jiseon
;
Back, Ki-Joon
;
Lee, Choong-Ki
- In:
International journal of hospitality management
78
(
2019
),
pp. 261-267
Persistent link: https://www.econbiz.de/10012012757
Saved in:
3
Brand experiential value for creating integrated resort customers' co-creation behavior
Ahn, Jiseon
;
Lee, Choong-Ki
;
Back, Ki-Joon
;
Schmitt, Achim
- In:
International journal of hospitality management
81
(
2019
),
pp. 104-112
Persistent link: https://www.econbiz.de/10012128325
Saved in:
4
Effectiveness of recovery actions on deviant customer behavior : the moderating role of gender
Huey Chern Boo
;
Mattila, Anna S.
;
Tan, Ching Yeng
- In:
International journal of hospitality management
35
(
2013
),
pp. 180-192
Persistent link: https://www.econbiz.de/10010225814
Saved in:
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