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~isPartOf:"International journal of hospitality management"
~person:"Kummer, Tyge-F."
~person:"Peng, Yan"
~person:"Qiu, Canhua"
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Customer service
2
Dienstleistungsqualität
2
Kundenservice
2
Proactive customer service performance
2
Service quality
2
Arbeitsleistung
1
Arbeitsverhalten
1
Beziehungsmarketing
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Customer satisfaction
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Environmental performance
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Hostile attribution bias
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Hotel industry
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Job engagement
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Job performance
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Learning organization
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Negative affectivity
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Organizational behaviour
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Performance measurement
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Performance-Messung
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Proactive environmental strategy
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Quality management
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Qualitätsmanagement
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Relationship marketing
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Sensitivity to interpersonal mistreatment
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Kummer, Tyge-F.
Peng, Yan
Qiu, Canhua
Du, Juan
2
Lin, Xinyue
2
Lyu, Yijing
2
Ma, Emily Jintao
2
Xu, Shi
2
Birtch, Thomas A.
1
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Ho, Jo Ann
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Huang, Zhuowei
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Jiang, Wei
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Lee, Patrick C.
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Li, Yan
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Liu, Pei
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Matute, Jorge
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Ng, Siew Imm
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International journal of hospitality management
International journal of contemporary hospitality management
2
Journal of hospitality marketing & management
1
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ECONIS (ZBW)
3
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1
Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
Saved in:
2
Green initiatives and their competitive advantage for the hotel industry in developing countries
Singjai, Komkrit
;
Winata, Lanita
;
Kummer, Tyge-F.
- In:
International journal of hospitality management
75
(
2018
),
pp. 131-143
Persistent link: https://www.econbiz.de/10011944977
Saved in:
3
Sexual harassment and
proactive
customer service performance : the roles of job engagement and sensitivity to interpersonal mistreatment
Li, Yan
;
Chen, Mengyuan
;
Lyu, Yijing
;
Qiu, Canhua
- In:
International journal of hospitality management
54
(
2016
),
pp. 116-126
Persistent link: https://www.econbiz.de/10011474061
Saved in:
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